Yanique Williams
Customer Service Representative
East Albion, Yallahs, St. Thomas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
25
25
years of post-secondary education
Work History
Customer Service Representative
The Gleaner Company (Media) Ltd
2021.07 - Current
- Provided primary customer support to internal and external customers.
Brand Ambassador
VantageOne Marketing Group
2019.07 - Current
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Dance Teacher and Dancer
Jaguar Jan Academy of Performing Arts, JJAOPA
2018.03 - Current
- Planned, prepared and delivered lesson plans introducing students to dance techniques.
Shop Clerk
Brighter Dayz Internet Cafe
2020.07 - 2020.08
- Supported production needs by performing routine tasks using standard procedures and equipment.
Brand Ambassador
Turbo Energy Drink
2019.03 - 2020.03
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Brand Ambassador
JP Tropical Foods
2019.07 - 2019.12
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Pay Clerk
Jamaica Defence Force
2018.06 - 2018.07
- Maintained payroll information by calculating, collecting and entering data.
Chef
Jamaica Defence Force
2017.07 - 2017.08
- Monitored line processes to maintain consistency in quality, quantity and presentation.
Assistant Teacher
Yallahs Primary School
2017.06 - 2017.07
- Worked with teachers to design lesson plans and coordinate activities for classes.
Education
Bachelor of Science - Banking And Finance(Major), Economics(Major)
University of The West Indies
2017.08 - 2022.07
8 CAPE Subjects -
St. Andrew Technical High School
2010.09 - 2017.07
10 CSEC Subjects -
St. Andrew Technical High School
2010.09 - 2017.07
High School Diploma, 2 City & Guilds, 1 NCTVET -
St. Andrew Technical High School
2010.09 - 2017.07
Skills
High performing, customer service
Problem solving, energetic
2 Years experience in customer service
Voluntarism
Band Ambassador, 2015 - 2017
Youth Got Talents
- Executed brand activations to standards and with professionalism.
-
Dance Teacher, 2017 - 2021
Easington Primary School
- Planned, prepared and delivered lesson plans introducing students to dance techniques.
Timeline
Customer Service Representative
The Gleaner Company (Media) Ltd
2021.07 - Current
Shop Clerk
Brighter Dayz Internet Cafe
2020.07 - 2020.08
Brand Ambassador
VantageOne Marketing Group
2019.07 - Current
Brand Ambassador
JP Tropical Foods
2019.07 - 2019.12
Brand Ambassador
Turbo Energy Drink
2019.03 - 2020.03
Pay Clerk
Jamaica Defence Force
2018.06 - 2018.07
Dance Teacher and Dancer
Jaguar Jan Academy of Performing Arts, JJAOPA
2018.03 - Current
Bachelor of Science - Banking And Finance(Major), Economics(Major)
University of The West Indies
2017.08 - 2022.07
Chef
Jamaica Defence Force
2017.07 - 2017.08
Assistant Teacher
Yallahs Primary School
2017.06 - 2017.07
8 CAPE Subjects -
St. Andrew Technical High School
2010.09 - 2017.07
10 CSEC Subjects -
St. Andrew Technical High School
2010.09 - 2017.07
High School Diploma, 2 City & Guilds, 1 NCTVET -
St. Andrew Technical High School
2010.09 - 2017.07