Yanique Thompson
Ocho Rios
Summary
Highly motivated and knowledgeable professional dedicated to leveraging expertise in the field of study to drive organizational growth and personal development. Focused on both present and future knowledge, constantly striving to enhance the success of the organization while advancing the career. Committed to delivering exceptional results, eager to contribute skills and experience to make a meaningful impact.
Overview
7
7
years of professional experience
Work History
Room Service Operator/Supervisor
Carnival Cruise Line
09.2023 - 12.2024
- Handle and process room service orders via phone, in-person, or digital requests.
- Ensure orders are accurate and delivered promptly.
- Address guest inquiries and special requests professionally.
Reservations Agent
Ibex Global
04.2022 - 01.2023
- Handle inbound calls, emails, and online booking requests.
- Provide accurate information on room availability, rates, and promotions.
- Process reservations, modifications, and cancellations efficiently.
- Assist guests with special requests, such as room preferences and accessibility needs.
Contact Agent
KDC Call Center
09.2021 - 02.2022
- Handle inbound and outbound calls professionally and efficiently.
- Assist customers with inquiries, complaints, and technical support.
- Provide accurate information about products, services, and policies.
- Resolve customer issues by troubleshooting problems or escalating when necessary.
- Process orders, refunds, and account modifications.
- Maintain customer records and update databases with relevant information.
- Achieve performance metrics such as call handling time, customer satisfaction, and quality scores.
Census Mapping Contractor
National Water Commission
08.2019 - 12.2019
- Conduct field surveys to collect geographical and demographic data.
- Verify and update census maps with accurate location information.
- Utilize GPS and mapping tools to ensure precise data collection.
- Assist in identifying boundaries, landmarks, and population distribution.
- Collaborate with census supervisors to ensure data accuracy and completeness.
- Report mapping discrepancies and update records accordingly.
Trainee Engineering Clerk
Couples Sans Souci
10.2018 - 02.2019
- Maintain records of maintenance work, repairs, and equipment inventory.
- Process and organize work orders, ensuring timely completion.
- Assist in preparing reports, logs, and documentation for the engineering department.
Assistant Administrative Secretary
Marcus Garvey Technical High School
12.2017 - 06.2018
- Manage front desk operations, greet visitors, and assist students and parents.
- Answer phone calls, emails, and direct inquiries to appropriate staff members.
- Maintain organized filing systems for student records, attendance, and staff documentation.
Education
Accounting & Bookkeeping Level 1 - Pending
Distinction College
02.2025
Associate of Science - Business Studies with Credit
Moneague College
01.2019
High School Diploma - Principles of Business, English Language, English Literature, Mathematics, Principles of Accounts, Agricultural Science, Social Studies, History
Iona High School
01.2016
Accomplishments
- Crisis Management and Human Behavior Training, 2023
- Security Awareness Training for Seafarers, 2023
- Passenger Ship Crowd Management Training, 2023
- Most Outstanding Worker, 2018
- Certificate of Honours in Agricultural Science, 2016
- Certificate of Honours for Determination, 2016
- Most Outstanding in English Literature, 2016
- Most Improved in Principles of Accounts, 2016
- Certificate for participating in The Urban Debate League, 2016
Extra-Curricular Activities
Tutoring
Skills And Qualities
- Customer relationship management (CRM) software (e.g., Salesforce, Zendesk)
- Point of sale (POS) systems
- Data entry and record-keeping
- Microsoft Office (Excel, Word, Outlook) & Google Suite
- Live chat and email support
- Multichannel communication (phone, chat, email, social media)
- Conflict resolution techniques
- Billing and payment processing
- Order processing and tracking
References
Available upon request
Timeline
Room Service Operator/Supervisor
Carnival Cruise Line
09.2023 - 12.2024
Reservations Agent
Ibex Global
04.2022 - 01.2023
Contact Agent
KDC Call Center
09.2021 - 02.2022
Census Mapping Contractor
National Water Commission
08.2019 - 12.2019
Trainee Engineering Clerk
Couples Sans Souci
10.2018 - 02.2019
Assistant Administrative Secretary
Marcus Garvey Technical High School
12.2017 - 06.2018
Accounting & Bookkeeping Level 1 - Pending
Distinction College
Associate of Science - Business Studies with Credit
Moneague College
High School Diploma - Principles of Business, English Language, English Literature, Mathematics, Principles of Accounts, Agricultural Science, Social Studies, History
Iona High School
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