Yanick Burrell
Linstead
Summary
Dynamic customer service professional with expertise in client relations and active listening. At Transparent BPO, I enhanced customer retention through empathetic complaint resolution and tailored solutions, contributing to sales growth. Proficient in data entry, I consistently fostered positive relationships, ensuring exceptional service and repeat business.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Transparent BPO
04.2025 - Current
- Assisted customers with inquiries, providing accurate information and solutions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Adapted communication style to meet diverse customer needs and preferences.
- Resolved customer complaints with empathy, fostering positive relationships.
Cashier
Kingston Bookshop
06.2023 - 01.2025
- Assisted customers with product inquiries and provided exceptional service.
- Developed knowledge of store products to make informed recommendations.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Cashier
Rose Mount Infant and Primary School
08.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional service by resolving customer inquiries and concerns promptly.
- Assisted in maintaining accurate cash drawer balances throughout shifts.
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Hairstylist
Self-employeed
08.2012 - 01.2019
- Provided personalized consultations to determine client preferences and styling needs.
- Performed haircuts, color treatments, and styling using industry-standard techniques and tools.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Educated clients on proper hair care techniques and product usage for optimal results.
- Assisted in training new staff on salon procedures, customer service, and best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Education
Certificate - Customer Service
Caribbean Life International Five International
Constant Spring Rd05-2004
Skills
- Expertise in client relations
- Active listening
- Problem-solving skills
- Data entry
Timeline
Customer Service Representative
Transparent BPO
04.2025 - Current
Cashier
Kingston Bookshop
06.2023 - 01.2025
Customer Service Cashier
Rose Mount Infant and Primary School
08.2022 - 06.2023
Hairstylist
Self-employeed
08.2012 - 01.2019
Certificate - Customer Service
Caribbean Life International Five International