Summary
Overview
Work History
Education
Skills
Timeline
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Xavier Reid

Kingston

Summary

Dynamic customer service professional with a proven track record at Ibex Global, excelling in conflict resolution and fostering customer loyalty. Adept in critical thinking and proficient in Microsoft Excel, I consistently deliver high-quality solutions while mentoring others to enhance team performance. Committed to creating positive experiences and driving sales growth.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Ibex Global
12.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Restaurant Attendant

Great Wolf Lodge Sandusky
05.2024 - 09.2024
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Implemented upselling techniques to suggest additional menu items, boosting overall sales revenue.
  • Provided knowledgeable recommendations on menu selections based on familiarity with diverse cuisines and ingredients.
  • Promoted a safe work environment by adhering to proper food handling guidelines and cleaning procedures.

Senior Consultant

Sutherland Global Service
06.2015 - 07.2022
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Handled escalated contacts.


  • Presented reports to senior managers, effectively communicating key insights and action plans.

Education

Bachelor's of Law - Law

University of Technology ,Jamaica
11-2024

Associate Degree in Natural Science - Natural Sciences

Kingston College
Kingston.Jamaica
07-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Microsoft Word

Timeline

Customer Service Representative

Ibex Global
12.2024 - Current

Restaurant Attendant

Great Wolf Lodge Sandusky
05.2024 - 09.2024

Senior Consultant

Sutherland Global Service
06.2015 - 07.2022

Bachelor's of Law - Law

University of Technology ,Jamaica

Associate Degree in Natural Science - Natural Sciences

Kingston College
Xavier Reid