Winsome Mitchell
Comfort
Summary
Adaptable, motivated, and detail-oriented administrative professional with a strong background in customer service, clerical support, and records management. Seeking to contribute my communication and office administration skills in a dynamic environment where I can grow in my given role and support organizational success.
Overview
6
6
years of professional experience
Work History
EXECUTIVE RECORDS & COMPLIANCE OFFICER
- Directed the secure management of highly sensitive and confidential court records, requiring advanced problem-solving, analytical, and investigative skills. Collaborated directly with judicial leaders and high-profile officials who relied heavily on the accuracy, discretion, and strategic management of records to support critical decisions.
- Maintained accurate and confidential documentation related to court records, supporting organized record-keeping in a high-volume environment.
- Assisted with customer interaction at the front desk, providing professional support to internal and external stakeholders.
- Helped ensure timely retrieval and filing of documents, reinforcing attention to detail and compliance.
- Gained experience with confidential personnel files and sensitive information, mirroring HR file responsibilities.
BUSINESS MANAGER – CUSTOMER EXPERIENCE & SALES
Foreign Style Photos
- Managed and operated the photography studio, overseeing all aspects of business operations. Handled client scheduling, upselling strategies, and sales initiatives while driving advertising campaigns and supervising accounts receivable and payable. Directed procurement systems, inventory, and staff management to ensure smooth operations. Focused on customer success and business development, achieving growth and profitability through effective leadership and strategic planning.
- Managed day-to-day studio operations, including client scheduling, invoicing, and customer service.
- Handled appointment coordination, client communication, and front-desk duties — all of which parallel recruitment logistics.
- Tracked client information and maintained digital records using basic office systems.
- Delivered excellent client service, contributing to repeat business and positive referrals
EXECUTIVE CLIENT RELATIONS MANAGER
Xerox Services
01.2012 - 01.2015
- Resolved a high volume of technical and account-based inquiries, showcasing problem-solving and interpersonal skills.
- Delivered prompt, empathetic service to a wide range of customers — skills essential in candidate relations.
- Adapted to different client personalities and issues, demonstrating emotional intelligence and communication dexterity.
EXECUTIVE ADMINISTRATIVE SUPPORT & INFORMATION SERVICES
Christiana Branch Library
01.2009 - 01.2012
- Welcomed and assisted library patrons in accessing resources, supporting public-facing operations.
- Handled filing, circulation support, and basic data entry, reinforcing administrative reliability.
- Gained early experience in information management and customer interaction.
Education
General Office Administration - Office Clerk, Level 1
Knox Community College
01.2012
English for Office Skills - Level 2
City & Guilds
01.2012
Numeracy - Stage 2
City & Guilds
01.2012
Skills
- Client communication and coordination
- Interview scheduling and administrative support
- Data entry and applicant tracking (manual systems)
- Strong interpersonal and listening skills
- General Administrative Skills:
- Records management & document handling
- Microsoft Office Suite & email communication
- Appointment scheduling & calendar management
- Creative & Personal Skills:
- Photography, design, and writing
- Empathetic, team-oriented, and self-motivated
Timeline
EXECUTIVE CLIENT RELATIONS MANAGER
Xerox Services
01.2012 - 01.2015
EXECUTIVE ADMINISTRATIVE SUPPORT & INFORMATION SERVICES
Christiana Branch Library
01.2009 - 01.2012
EXECUTIVE RECORDS & COMPLIANCE OFFICER
BUSINESS MANAGER – CUSTOMER EXPERIENCE & SALES
Foreign Style Photos
Numeracy - Stage 2
City & Guilds
General Office Administration - Office Clerk, Level 1
Knox Community College
English for Office Skills - Level 2
City & Guilds