Whitney Taylor
Customer Support Supervisor
15 Grants Pen Dr,,Kingston, St. Andrew
Summary
Proven achiever with a solid background in customer service and data entry, honed at IBEX Global Grand and other notable organizations. Excelled in enhancing customer loyalty through empathetic resolution of complaints and adeptly managed teams to surpass performance goals. Skilled in Microsoft Excel and active listening, demonstrating a unique blend of technical and interpersonal abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Supervising Agent
IBEX Global Grand
02.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supervise and coach a team of customer service representatives to achieve performance goals and excellent customer service.
- Monitor and evaluate team performance, providing feedback and guidance to improve skills and knowledge
Sales Representative/Customer Service Cashier
Fashion 911
08.2017 - 05.2020
- Provide excellent customer service, answering questions and making style recommendations to customers.
- Process transactions accurately and efficiently, handling cash, credit card, and mobile payments.
- Maintain a tidy and organized store environment, restocking shelves and displays as needed.
- Stay up-to-date on product knowledge, including features, benefits, and promotions
Data Entry Clerk/ Dispatch Clerk
Constant Spring Police Station Area 5 HQ
08.2016 - 07.2017
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
High School Diploma -
Mona High School
267R+3VM, Mona Rd, Kingston 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Data Entry
Call center experience
Customer Relations
Microsoft Excel
Timeline
Customer Service Representative/Supervising Agent
IBEX Global Grand
02.2021 - Current
Sales Representative/Customer Service Cashier
Fashion 911
08.2017 - 05.2020
Data Entry Clerk/ Dispatch Clerk
Constant Spring Police Station Area 5 HQ
08.2016 - 07.2017
High School Diploma -
Mona High School
05.2001 -
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