Wenice Mittoo
Montego Bay,00
Summary
Ambitious professional skilled in combining analytical and interpersonal abilities to foster strong business relationships. Committed to continuous learning and growth, seeking opportunities to apply expertise in a dynamic environment.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
REMOTE Sales representative
Rx Pros glp1
USA
05.2026 - Current
Sales except and appointment setting /representative
Contax 360 BPO Solutions
05.2025 - 02.2026
- Promoted and sold financial services to enhance client portfolios, scheduling appointments for financial advisory and winback.
- Managed customer inquiries, resolving issues through effective communication to improve client satisfaction.
- Collaborated with team members to streamline operations and improve service quality.
- Utilized CRM software to track customer interactions and feedback effectively.
Collection and customer service agent
OMNINEARSHORE
10.2022 - 04.2023
- Managed loan collections processes to recover outstanding payments.
- Handled approximately 100 - 150 calls daily to address customer needs.
- Made inbound and outbound calls to assist customers and resolve inquiries.
Sales and customer service agent
ACT
07.2022 - 10.2022
- Conducted daily calls to sell products and deliver exceptional customer service.
- Managed customer inquiries through phone and email communication.
- Assisted customers with account issues and product information.
- Resolved complaints by identifying problems and proposing solutions.
Sales Agent / Representative
ITEL BPO
01.2020 - 02.2022
- Conducted outreach calls to enhance customer engagement, providing tailored product recommendations and support.
- Provided customer support through phone, email, and chat channels.
- Processed customer orders while managing account updates to ensure accuracy and timely fulfillment.
- Assisted clients in navigating product features and troubleshooting issues.
Tour Guide/ Waitress/Bartender/sales rep
BAMBOO BEACH
12.2017 - 06.2019
- Guided groups through scenic routes, sharing local history and culture to enrich their experience.
- Crafted engaging narratives that enhanced visitor experiences at each stop.
- Ensured guest safety by adhering to established protocols during excursions.
- Engaged locals and tourists to provide insights about Jamaica while serving and greeting them.
Safety Officer
WINDALCO
07.2017 - 11.2017
- Conducted safety audits to ensure compliance with industry regulations.
- Developed safety training programs for employees at various operational levels.
- Collaborated with management to develop and implement safety policies and procedures that enhanced workplace compliance.
- Maintained clean work environment, managed stock control, and greeted clients to promote a welcoming atmosphere.
Education
CSEC - English, EDPM, Physical Education, Human and Social Biology, Science, Social Studies
Maggotty High Igh School
St. Elizabeth 11.2014 - 07.2016
Some College (No Degree) - Mathematics and English
Maggotty High Igh School
St. Elizabeth , 00Skills
- Sales
- Lead generation
- Customer service support
- CRM software
- Customer service
- Client engagement
- Sales professional
- Marketing
Languages
English, 100%
Summary
English, 100%
Timeline
REMOTE Sales representative
Rx Pros glp1
05.2026 - Current
Sales except and appointment setting /representative
Contax 360 BPO Solutions
05.2025 - 02.2026
Collection and customer service agent
OMNINEARSHORE
10.2022 - 04.2023
Sales and customer service agent
ACT
07.2022 - 10.2022
Sales Agent / Representative
ITEL BPO
01.2020 - 02.2022
Tour Guide/ Waitress/Bartender/sales rep
BAMBOO BEACH
12.2017 - 06.2019
Safety Officer
WINDALCO
07.2017 - 11.2017
CSEC - English, EDPM, Physical Education, Human and Social Biology, Science, Social Studies
Maggotty High Igh School
11.2014 - 07.2016
Some College (No Degree) - Mathematics and English
Maggotty High Igh School