Veronica Christian
Spanish town,St. Catherine
Summary
Dynamic Team Manager and Training Facilitator at Hinduja Global Solutions with a proven track record of leading high-performing teams while transforming employee performance and engagement. Expert in designing and delivering high-impact training programs, optimizing learning systems, and fostering collaborative workplace culture. Recognized for aligning training initiatives with strategic business goals, accelerating skill development, and driving measurable improvements in productivity and employee satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Training Facilitator
Hinduja Global Solutions
Kingston, Kingston
03.2020 - 10.2025
- Facilitated Training Sessions – Led onboarding and skill-development sessions for new hires across multiple departments.
- Training Material Development – Created engaging and effective training materials to enhance learning outcomes.
- Process Improvement Implementation – Streamlined training delivery methods to increase efficiency and knowledge retention.
- Knowledge Assessment – Designed and administered tests to measure participants' understanding and progress.
- Participant Progress Monitoring – Tracked trainee development to ensure learning objectives were met.
- Customized Training Initiatives – Collaborated with management to tailor programs aligned with company goals.
- eLearning Course Design – Developed online courses using platforms like HALL to support remote or self-paced learning.
- Learning Management System (LMS) Expertise – Utilized LMS tools to administer training, monitor participation, and track outcomes.
Team Manager
Hinduja Global Solutions
Kingston, K
04.2016 - 03.2020
- Team Leadership & Development – Led a diverse team of up to 23 members, fostering a collaborative, high-performance culture.
- Training and Mentorship – Developed and delivered training programs while mentoring junior staff to enhance skills and ensure compliance with company policies.
- Operational Management – Managed daily team operations, including scheduling, task assignment, attendance tracking, and resource allocation.
- Performance Monitoring & Improvement – Analyzed team performance, provided feedback, and implemented corrective or recognition measures to meet company goals.
- Strategic Goal Setting – Set objectives and deadlines aligned with organizational goals, monitored progress, and adjusted strategies as needed.
- Employee engagement and workplace culture – evaluated feedback, recognized achievements, and implemented initiatives to boost morale and engagement.
- Collaboration with Management and HR – Partnered with leadership to resolve employee relations issues, support recruiting, and align team initiatives with the company vision.
- Budget & Resource Management – Created and managed budgets for operations, training, travel, and team-building activities, optimizing costs while maintaining quality.
Education
Certificate - Project Management And Operations
University of The Commonwealth Caribbean
Kingston09-2018
Certificate - Business Administration And Management
Heart Trust NTA
Kingston08-2016
Skills
- Microsoft Office Suite proficiency
- Soft skills
- Employee training
- Learning management systems
- HR fundamentals
- Online training
- Workshop teaching
- Course material creation
- Clear communication
- Coaching techniques
Affiliations
- “I actively mentor team members to help them grow professionally while also attending workshops to enhance my own leadership skills.”
- Demonstrates social and interpersonal balance, not just task-focused work.
- I maintain a healthy work-life balance by pursuing personal hobbies like fitness, volunteering, or creative projects, which helps me stay energized and focused at work
Accomplishments
- Top Performer Award – Recognized for consistently exceeding team performance targets meeting 95-100% targets 4 consecutive quarters.
- Leadership Excellence Recognition – Earned acknowledgment for successfully managing and mentoring a team of 16-22 members, improving overall productivity and engagement.
- Trainer of the Year – Honored for designing and delivering training programs that enhanced team skills, improved success rate and reduced attrition.
Certification
- Certified by HGS – Completed Learning and Development program, demonstrating expertise in designing and delivering effective training to enhance team performance.
- Client Certification – Earned recognition from clients for customer service excellence and specialized training validating professional skills and competency.
Timeline
Training Facilitator
Hinduja Global Solutions
03.2020 - 10.2025
Team Manager
Hinduja Global Solutions
04.2016 - 03.2020
Certificate - Project Management And Operations
University of The Commonwealth Caribbean
Certificate - Business Administration And Management
Heart Trust NTA