Verona Wood
Human Resource Manager
Kingston
Summary
Highly experienced HR Generalist with over 15 years of experience in and HR a proven track record in multiple industries, including healthcare, retail trade, and sales. Skilled in customer service, administration, and marketing. Proven track record of developing and implementing HR strategies to support organizational goals and enhance employee engagement. Skilled in talent acquisition, performance management, and employee relations and a great team player with high-quality work and business acumen.
Overview
30
30
years of professional experience
25
25
years of post-secondary education
Work History
Human Resource Manager
Medical Associates Hospital
06.2009 - Current
- Oversee all HR operations, optimizing processes and implementing impactful HR strategies
- Lead HR initiatives, directing talent acquisition, onboarding, performance management, and employee relations efforts
- Spearheaded recruitment and selection process, resulting in a notable 20% enhancement in productivity and employee retention
- Develop and enact HR policies and procedures to ensure adherence to healthcare regulations, industry standards, and local labor laws
- Collaborate with department leaders to identify staffing needs and devise recruitment strategies to attract top-tier talent
- Manage employee relations matters, including conflict resolution, disciplinary actions, and grievance procedures
- Administer performance management systems, safety protocols, and recreational programs
- Oversee employee benefit programs, encompassing health insurance, retirement plans, and wellness initiatives
- Prepare and assess HR metrics and reports to monitor key performance indicators and identify opportunities for improvement
- Participate in collective bargaining negotiations and represent the organization in personnel-related hearings and investigations
- Offer guidance and support to HR staff, ensuring consistent adherence to policies and procedures
- Conduct regular training and development initiatives to augment employee skills and bolster overall performance
- Develop and implement an HR platform to facilitate streamlined data processing
- Prepare annual budgets for HR operations and manage monthly management payroll processing
- Serve as Liaison Officer for international insurance companies and local corporate clients, fostering strong partnerships and facilitating effective communication.
Branch Manager
Courts (Unicomer) Jamaica Limited
11.2001 - 05.2009
- Provided direct oversight of branch administration and operations
- Spearheaded a sales team, consistently surpassing sales targets by an average of 30%
- Formulated and executed impactful sales campaigns, resulting in heightened revenue and expanded market share
- Conducted thorough market research and analyzed customer trends to devise innovative marketing strategies
- Collaborated closely with cross-functional teams to optimize product launches, pricing strategies, and promotional initiatives
- Monitored employee performance, conducted appraisals, and offered tailored recommendations for personal development
- Offered coaching and mentorship to employees, implementing necessary intervention strategies for performance enhancement
- Served as a liaison between staff members and the human resource department, facilitating seamless communication and resolution of issues
- Addressed customer queries and efficiently resolved service issues and conflicts
- Evaluated credit applications for approval, ensuring compliance with company policies
- Orchestrated yard sales and in-store promotions to drive customer engagement and boost sales
- Managed and safeguarded cash transactions, ensuring accuracy and adherence to procedures
- Oversaw inventory management, investigating discrepancies and providing detailed reports to the audit team
- Prepared annual budget forecasts, contributing to strategic planning and financial management for the branch.
Department Manager (Customer Service)
H & L True Value Limited
10.1998 - 10.2001
- Supervised a customer service team, ensuring the delivery of high-quality service and fostering customer satisfaction
- Established and implemented customer service metrics to evaluate performance and drive process enhancements
- Optimized administrative procedures, resulting in a notable 15% reduction in response time
- Addressed customer complaints and escalated issues, nurturing positive client relationships
- Conducted onboarding for new employees and facilitated staff training initiatives
- Identified local stock items for purchase and attended international houseware and hardware shows to source additional inventory
- Orchestrated in-store sales promotions to stimulate customer engagement and drive sales
- Conducted daily sales reconciliations and prepared bank lodgments, investigating discrepancies as needed
- Monitored petty cash balances to ensure accuracy and secured the vault
- Managed inventory levels and implemented strategies for effective inventory management
- Contributed to budget planning and forecasting initiatives to support overall business objectives.
Education
Master of Science Degree - Human Resource Management and Development
University of Salford
Manchester, UK 02.2016 - 05.2018
Professional Certificate (PCIR) - Industrial Relations
Management Institute for National Development (M.I.N.D.)
04.2016 - 05.2016
Associate of Science Degree - Human Resource Management
Management Institute for National Development (M.I.N.D.)
01.2011 - 05.2013
Diploma - Human Resource Management
The Jamaican Institute of Management
09.1999 - 05.2004
Certificate - Exceptional Customer Service
IBM World Trade Corporation
09.1995 -
Certificate - Supervisory Management
The Jamaican Institute of Management
09.1992 - 05.1992
Certificate - undefined
Kingston Technical High School
09.1983 - 05.1987
Skills
Excellent leadership and team-building skills
Excellent analytical skills
Excellent organizational and planning skills
Ability to impart knowledge and make assessments
Excellent interpersonal skills
Knowledge of Labour Laws
Written, oral, and communication skills
Ability to coach and mentor
Ability to identify and resolve conflicts
Ability to make sound judgments
Proficient in Microsoft Office suite
Ability to motivate and inspire
Highly confidential
Timeline
Professional Certificate (PCIR) - Industrial Relations
Management Institute for National Development (M.I.N.D.)
04.2016 - 05.2016
Master of Science Degree - Human Resource Management and Development
University of Salford
02.2016 - 05.2018
Associate of Science Degree - Human Resource Management
Management Institute for National Development (M.I.N.D.)
01.2011 - 05.2013
Human Resource Manager
Medical Associates Hospital
06.2009 - Current
Branch Manager
Courts (Unicomer) Jamaica Limited
11.2001 - 05.2009
Diploma - Human Resource Management
The Jamaican Institute of Management
09.1999 - 05.2004
Department Manager (Customer Service)
H & L True Value Limited
10.1998 - 10.2001
Certificate - Exceptional Customer Service
IBM World Trade Corporation
09.1995 -
Certificate - Supervisory Management
The Jamaican Institute of Management
09.1992 - 05.1992
Certificate - undefined
Kingston Technical High School
09.1983 - 05.1987
Professional Bodies
Caribbean Society of Human Resource Professionals (CSHRP)
References
Hugh Cooper; Chief Financial Officer - Xomo Limited (876-368-2201)
Conrad George; Attorney-At-Law - Heart Muirhead Fatta (876-383-0536)
Sharmen Edwards; Director of Nursing Services - Medical Associates Hospital (876-324-6821)
Professional Bodies
Caribbean Society of Human Resource Professionals (CSHRP)