Vernon Anthony Bernard
Montego Bay,St. James
Summary
Experienced, dedicated, effective and loyal aviation professional with a proven track record of over thirty years armed with a wealth of experience in how to coordinate a team for success and comfortable working with people at all different levels. Possess an excellent team spirit approach in resolving challenges and developing business processes. Proven people management skills with the natural ability to manage performance and motivate staff on an individual and team level.
Overview
30
30
years of professional experience
Work History
Country Manager
Eulen America
08.2010 - Current
- Managing daily operations in both airports along with a management team of 25 supervisors, 500 employees, and over 600 flights during peak season combined to include American, JetBlue Flair and WestJet Airlines
- Manage employee recruitment, employee selection, and training
- Liaison with airport, government departments, vendors, clients etc.
- Coached and mentored team members, fostering a culture of continuous learning and development.
- Led the successful launch of new products in local markets, driving revenue growth and brand recognition.
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Implemented process improvements, streamlining workflows and increasing team productivity.
- Ensured regulatory compliance by working closely with legal advisors and government agencies.
- Monitored performance metrics to assess progress towards goals, identifying areas for improvement as needed.
Station Manager
American Airlines
04.2000 - 07.2010
- Implemented preventative maintenance programs for equipment to reduce downtime and ensure reliability during peak hours of operation.
- Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
Customer Service Supervisor
American Airlines
04.1995 - 01.2000
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Leveraged analytical skills to review customer feedback data, identifying areas requiring attention or process improvements.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
Customer Service Agent
American Airlines
04.1994 - 07.1995
- Airport Agent – worked in all areas of the operation Customer service, reservations, ticket sales, cargo, catering, boarding gates, baggage service and ramp operations
- Conducted thorough research on client accounts for accurate information gathering and issue resolution.
- Streamlined communication processes for improved information exchange between customers and team members.
Education
Bachelor of Science degree - Management studies minor in Human Resource
Montego Bay Community College
St. James01.2010
Associate Degree - Business Administration
University College of The Caribbean
St. James01.2008
Attended numerous leaderships & personal development training. -
American Airlines Flagship University
Various Locations01.2004
Skills
- Operational planning
- Sales management
- Trend Analysis
- Human Capital Management
- Cultural management
- Vendor Relationship Management
- Budget Management
- Operations Oversight
- P&L Management
- Product Launches
- Strategic Planning
- Performance Management
- Policy Implementation
- Contract Management
- Staff Development
- Complex Problem-Solving
References
- Yvonne Pearson, retired Country Director, American Airlines, Jamaica, 1-876-382-8089
- Dinnesdale Griffiths, PICA Special Agent, Montego Bay office, 1-876-488-7749
Timeline
Country Manager
Eulen America
08.2010 - Current
Station Manager
American Airlines
04.2000 - 07.2010
Customer Service Supervisor
American Airlines
04.1995 - 01.2000
Customer Service Agent
American Airlines
04.1994 - 07.1995
Bachelor of Science degree - Management studies minor in Human Resource
Montego Bay Community College
Associate Degree - Business Administration
University College of The Caribbean
Attended numerous leaderships & personal development training. -
American Airlines Flagship University
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