Verica Walters
loan officer
Kingston 8,Jamaica
Summary
Attentive Loan Specialist with background in assessing credit history data and finding appropriate solutions perfect for customer needs. Ready for new position where loan evaluation background can be best utilized.
Overview
12
12
years of professional experience
Work History
Loan Officer
Jamaica Police Co-OP Credit Union Ltd
Kingston
05.2022 - Current
- Adhered to compliance guidelines relative to lending loans.
- Developed and maintained relationships with clients and consistently exceeded monthly loan target by actively soliciting and processing new loan applications.
- Tracked and managed new leads and followed up on referral business.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Met with applicants to obtain information for loan applications and answer questions about process.
Loans Member Service Representative
Jamaica Police Co-op Credit Union Ltd
Kingston
04.2020 - 05.2022
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Consulted with customers regarding needs and addressed concerns.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Delivered quality service by assessing, advising and assisting credit union members.
- Answered member questions about products and services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Member Service Representative
JAMAICA POLICE CO-OP CREDIT UNION
Kingston , Please Select
09.2018 - 04.2020
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Profiled members to uncover opportunities for additional business.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Enhanced member relationships by providing excellent service during each interaction.
- Presented and explained services and products to meet member needs.
Teller
JAMAICA POLICE CO-OP CREDIT UNION LTD
KINGSTON
03.2012 - 09.2018
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and maintain accounts and open new accounts.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Verified amounts and integrity of every check or funds transfer.
- Met sales goals by promoting bank products and services in customer interactions.
- Balanced daily cash deposits and vault inventory.
- Transmitted orders to supply cash to meet daily needs.
- Prepared official checks for customer and internal bank needs.
- Opened new savings and lines of credit for customer accounts.
- Built and maintained client relationships through quality, personalized interactions.
Education
Bachelor of Science - FINANCE AND MANAGEMENT
EXCELSIOR COMMUNITY COLLEGE
137 MOUNTAIN VIEW AVENUE KINGSTON11.2020
Associate of Science - Business Administration
EXCELSIOR COMMUNITY COLLEGE
137 MOUNTAIN VIEW AVENUE KINGSTON11.2018
Skills
- Customer Service-Focused
- Debt and Credit Management
- Knowledge of VA Loan Process
- Problem Solving
- Product Education
- Excellent Communicator
Accomplishments
- Implemented several strategies that successfully increased sales and improved client retention rates.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Reference
Mr. Winston Hunt
Supt. Of Police
Ja. Constabulary Force
Timeline
Loan Officer
Jamaica Police Co-OP Credit Union Ltd
05.2022 - Current
Loans Member Service Representative
Jamaica Police Co-op Credit Union Ltd
04.2020 - 05.2022
Member Service Representative
JAMAICA POLICE CO-OP CREDIT UNION
09.2018 - 04.2020
Teller
JAMAICA POLICE CO-OP CREDIT UNION LTD
03.2012 - 09.2018
Bachelor of Science - FINANCE AND MANAGEMENT
EXCELSIOR COMMUNITY COLLEGE
Associate of Science - Business Administration
EXCELSIOR COMMUNITY COLLEGE
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