Venessa Bent
Crescent District Spanish Town, St. Catherine
Summary
A motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Goal-oriented sales advisor equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
After Sales Service Advisor
Carlisa Enterprices Limited
03.2023 - Current
- Handled incoming calls from prospective clients, providing prompt assistance and engaging them in the sales process.
- Facilitated smooth transactions by processing payments accurately and swiftly handling returns or exchanges when needed.
- Analyzed customer needs, providing tailored solutions that drove satisfaction and retention.
- Collaborated with team members for seamless sales process and enhanced client experience.
- Assisted in the development of sales promotions, enhancing overall company performance.
- Increased sales revenue through effective upselling and cross-selling techniques.
- Coordinated with other departments as necessary to resolve customer concerns efficiently.
- Developed strong rapport with customers, fostering long-term relationships and loyalty.
Labourer/Rigger
VINCI CONSTRUCTION
01.2020 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- coordinating with crane operators or other machinery operators to execute lifting operations carefully and precisely,while also ensuring that loads are properly balanced and secured to prevent accidents or damage.
Cashier Assistant
AJANI SUPERMARKET
08.2017 - 10.2018
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
Filing Clerk
CORRECTIONAL SERVICES
07.2010 - 11.2015
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Archived and disposed of documents according to established policies.
Education
DINTHILL TECHNICAL HIGH SCHOO
HEART TRUST NTA
BARNABY ENGINEERING & TESTING SERVICES LTD
Skills
- Goal-oriented mindset
- Upselling strategies
- Performance Tracking
- Paperwork Processing
- Stock management
Timeline
After Sales Service Advisor
Carlisa Enterprices Limited
03.2023 - Current
Labourer/Rigger
VINCI CONSTRUCTION
01.2020 - 06.2021
Cashier Assistant
AJANI SUPERMARKET
08.2017 - 10.2018
Filing Clerk
CORRECTIONAL SERVICES
07.2010 - 11.2015
DINTHILL TECHNICAL HIGH SCHOO
HEART TRUST NTA
BARNABY ENGINEERING & TESTING SERVICES LTD
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