VENESA MARTIN
Patrict City ,Kingston
Summary
- To apply the knowledge and skills I have acquired to aid the accomplishment of the goals and objectives of your organization while achieving a higher level of self-development.
- Crisis Intervention
- Food handler license
- Experience with a variety of cleaning agents and tools.
- Ability to stay calm in high stress situations
- Proven ability to work effectively with diverse personalities in a tactful and decisive manner.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative/
Lattitude
04.2024 - 08.2024
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Line Cook
restaurant
06.2022 - 09.2022
- Monitor sanitation practices and food quality to ensure standards are met
- Prepare dishes to order
- Prep and Portion raw ingredients per specifications
- Organize and clean work areas
- Trainee two line cooks on meal preparation and kitchen sanitation
Housekeeping
06.2022 - 09.2022
- Dust furniture, pictures, window ledges and shelves
- Make beds/change linens
- Assist in laundry as needed
- Clean bathrooms
Social Worker (Intern)
National Council of Drug Abuse
01.2022 - 05.2022
- Conduct intake and assessment
- Drug testing
- Conducted counselling session and group meeting
- Conduct presentations
- Attend court sessions to represent clients
- Administrative duties
Line Cook
restaurant
05.2021 - 09.2021
- Monitor sanitation practices and food quality to ensure standards are met
- Prepare dishes to order
- Prep and Portion raw ingredients per specifications
- Organize and clean work areas
- Trainee two line cooks on meal preparation and kitchen sanitation
Education
Bachelor of Science (BSc) - Social Work
Northern Caribbean University (NCU)
Jamaica01.2022
Skills
- Excellent communication
- Interpersonal skills
- Planning
- Organizing skills
- Cleanliness
- Trained on Sautee
- Fry station
- Pantry station
- Appetizer station
- Highly proficient in Microsoft Word
- Highly proficient in Microsoft Excel
- Critical thinking
- Problem solving
- Administrative duties
Certification
Food handler license
References
Available upon request
Timeline
Customer Service Representative/
Lattitude
04.2024 - 08.2024
Line Cook
restaurant
06.2022 - 09.2022
Housekeeping
06.2022 - 09.2022
Social Worker (Intern)
National Council of Drug Abuse
01.2022 - 05.2022
Line Cook
restaurant
05.2021 - 09.2021
Bachelor of Science (BSc) - Social Work
Northern Caribbean University (NCU)
Food handler license
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