Vanessa Stewart
Clarendon
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
13
13
years of professional experience
Work History
Bartender
Exclusive Sports and Bar
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Hot Spot Restaurant and Bar
02.2021 - 09.2023
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Pump Attendant
Total Gas Station
03.2017 - 06.2020
- Provided excellent service through timely responses to customer inquiries and concerns.
- Provided exceptional customer service by answering questions about fuel types and prices, as well as offering additional services and products available at the station.
- Demonstrated strong multitasking abilities while managing multiple vehicles'' refueling needs simultaneously without compromising quality of service or safety standards.
- Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
Sales Assistant
Luckie Jewelry Store
03.2012 - 01.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Customer Service Certification - Business
May Pen Business College
Clarendon 07-2011
High School Diploma -
Vere Technical High School
Clarendon06-2009
No Degree -
Effortville Primary School
Clarendon 06-2004
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Cleanliness and hygiene
Timeline
Bartender
Exclusive Sports and Bar
11.2023 - Current
Bartender
Hot Spot Restaurant and Bar
02.2021 - 09.2023
Pump Attendant
Total Gas Station
03.2017 - 06.2020
Sales Assistant
Luckie Jewelry Store
03.2012 - 01.2016
Customer Service Certification - Business
May Pen Business College
High School Diploma -
Vere Technical High School
No Degree -
Effortville Primary School