Vanessa Hylton
Bonham Spring, Exchange Ocho Rios
Summary
A highly motivated and diligent professional, recognized for a strong work ethic, collaborative teamwork, rapid acquisition of new skills, and a seamless ability to adapt to evolving circumstances. The primary objective is to enhance the existing skill set and expand the knowledge base while making a meaningful contribution to the success of the organization served.
Overview
11
11
years of professional experience
Work History
Housekeeper
Residence Inn
06.2023 - 09.2023
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
- Clean and restock restroom areas with towels and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Holiday Inn Express
06.2022 - 08.2022
- Cleaned and restocked restroom areas with towels and toiletries.
- Demonstrated ability to clean and organize 12–15 rooms efficiently and effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cashier
Cornpiece MiniMart
01.2019 - 09.2020
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows.
- Performed opening and closing procedures, such as counting cash registers, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Operated cash register for cash and credit card transactions with excellent accuracy levels
Customer/ Collection/sales/ QA Representative
Alliance One INC
01.2013 - 01.2019
- Taking inbound and outbound calls.
- Achieved monthly sales goals by actively engaging customers in conversations about their needs and interests.
- Handled escalated calls from dissatisfied customers in a professional manner while seeking resolution within established guidelines.
- Identified customer needs, offered appropriate solutions, and followed up on customer interactions.
- Adhered to company policies and procedures when dealing with customers.
Education
Bachelors in Primary Education - Primary Education
Moneague College
Moneague01.2024
Certificate - Cake Baking And Decor/ Food Preperation
Distinction College
Ocho Rios03.2020
CXC -
Colbourne College
Ocho Rios07.2012
High School Diploma -
Iona High School
St. Mary11.2010
Skills
- MS Excel, MS Word, and MS PowerPoint
- Exceptional Time Management
- Excellent Written and Oral Communication
- Sales Negotiation
- Certified Service Representative
- Customer Engagement
Additional Information
References
Available upon request.
Timeline
Housekeeper
Residence Inn
06.2023 - 09.2023
Housekeeper
Holiday Inn Express
06.2022 - 08.2022
Cashier
Cornpiece MiniMart
01.2019 - 09.2020
Customer/ Collection/sales/ QA Representative
Alliance One INC
01.2013 - 01.2019
Bachelors in Primary Education - Primary Education
Moneague College
Certificate - Cake Baking And Decor/ Food Preperation
Distinction College
CXC -
Colbourne College
High School Diploma -
Iona High School
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