Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trudy-Ann Vidal

Montego

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Agent

Centerfield
09.2019 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Increased sales revenue by developing and maintaining strong client relationships.

Customer Service Representative

Teleperformance
10.2017 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Teaching Assistant

Bamboo Basic School
01.2015 - 10.2018
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.

Cashier

Tastee Patties Ltd
02.2014 - 12.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Hairdresser

Trudy's
01.2013 - 07.2015


  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.

Education

Graduate Certificate - Early Childhood Education

Heart Trust NTA
Montego Bay, Jamaica
04-2023

High School Diploma -

Hopewell High School
Hopewell Hanover
07-2012

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support

Certification

  • CPSP - Certified Professional Salesperson

Timeline

Sales Agent

Centerfield
09.2019 - Current

Customer Service Representative

Teleperformance
10.2017 - 04.2019

Teaching Assistant

Bamboo Basic School
01.2015 - 10.2018

Cashier

Tastee Patties Ltd
02.2014 - 12.2016

Hairdresser

Trudy's
01.2013 - 07.2015

Graduate Certificate - Early Childhood Education

Heart Trust NTA

High School Diploma -

Hopewell High School

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Trudy-Ann Vidal