TRUDY-ANN THOMAS
Hanover,Jamaica
Summary
Customer-focused Server experienced in luxury resorts, banquets, and food & beverage operations. Exceeded guest expectations and generated revenue through strategic upselling while delivering exceptional service in high-volume environments. Brought a detail-oriented approach to food preparation and handling, demonstrating reliable communication and problem-solving strengths.
Overview
7
7
years of professional experience
Work History
Prep Cook
24 Seven Hospitality Service
Panama City Beach, USA
07.2025 - 11.2025
- Prepared high-volume food production, enhancing kitchen operations during peak service periods.
- Maintained strict food safety, sanitation, and quality standards, ensuring timely meal preparation and compliance with regulations.
- Prepared ingredients according to recipe specifications for daily service.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted chefs in cooking and plating dishes during peak service hours.
Banquet & Fine Dining Server
Princess Hotels & Resorts
Hanover, Jamaica
07.2024 - 07.2025
- Served 50–80 guests per shift, managing 5–8 tables to ensure exceptional dining experiences in luxury resort.
- Generated $150+ in daily upsell revenue by providing tailored wine, beverage, and menu recommendations.
- Provided excellent customer service during high-volume banquet events.
- Set up and arranged dining areas according to event specifications.
- Served food and beverages to guests in a professional manner.
Banquet & Fine Dining Server
Ocean House
Watch Hill, USA
05.2023 - 11.2023
- Delivered fine dining and banquet service for 30–50 guests per shift, ensuring adherence to luxury service standards.
- Provided exceptional service at high-end events and fine dining experiences.
- Facilitated execution of private events and high-profile functions, enhancing overall guest satisfaction.
- Assisted guests with menu selections and dietary preferences to enhance satisfaction.
- Coordinated table settings and maintained cleanliness in banquet areas.
Banquet Server
Grey Oaks Country Club
Naples, USA
11.2022 - 05.2023
- Executed banquet service for events hosting up to 1,000 guests, ensuring smooth delivery and guest satisfaction during large-scale holiday functions.
- Managed a 5-table station, consistently delivering exceptional service standards in a high-volume environment.
- Served food and beverages to guests during events and gatherings.
- Set up banquet tables and chairs according to event specifications.
- Maintained cleanliness and organization in dining areas throughout events.
Restaurant Server
Zax Restaurant
Moab, USA
04.2022 - 10.2022
- Boosted guest satisfaction through personalized service, leveraging in-depth menu knowledge to enhance dining experience.
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Provided attentive service in fast-paced, high-volume restaurant, ensuring timely and accurate order delivery.
- Assisted guests with menu selections and dietary preferences.
Restaurant Server
Breathless Montego Bay Resort & Spa
Montego Bay, Jamaica
07.2018 - 04.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Enhanced guest satisfaction through menu knowledge, upselling, and tailored service.
- Assisted guests with menu selections and dietary preferences.
- Processed orders accurately and efficiently using point-of-sale system.
- Provided luxury dining experiences aligned with resort service standards.
Education
High School Diploma -
Anchovy High School
Montego Bay Skills
- Food preparation
- Food & Beverage Service
- Fine Dining Service
- Banquet Operations
- Guest Relations
- Team Collaboration
- Revenue growth
Certification
- Certificates Guest Service Professional - AHLA Certification.
- Hospitality Training Program - Customer Service Certification
Timeline
Prep Cook
24 Seven Hospitality Service
07.2025 - 11.2025
Banquet & Fine Dining Server
Princess Hotels & Resorts
07.2024 - 07.2025
Banquet & Fine Dining Server
Ocean House
05.2023 - 11.2023
Banquet Server
Grey Oaks Country Club
11.2022 - 05.2023
Restaurant Server
Zax Restaurant
04.2022 - 10.2022
Restaurant Server
Breathless Montego Bay Resort & Spa
07.2018 - 04.2022
High School Diploma -
Anchovy High School