Trudy-Ann Latty
Old Harbour,Jamaica
Summary
To be an employee with a positive character and to secure a position where I can maximize my multi-layer of communication skills, interpersonal skills, and leadership quality and to also apply my qualifications, work ethics and creativity to actively participate and assist your organization in meeting customer satisfaction and enable the organization to accomplish its goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Dispatch Agent
Columbus Communications Jamaica Limited-Flow
07.2022 - Current
- To answering calls, schedule, prioritize and coordinate technician deployment relating to installation and restoration of service ensuring that commitments to customers are met at optimal scheduling and cost.
Technical Support Specialist
Columbus Communication Jamaica Limited -Flow
11.2021 - 06.2022
- To assist with minimizing the restoration time of broadband issues and instances of Technicians visits.
- To answer calls from technicians and contractors with technical support to understand and resolve broadband issues.
Sales Agent
Flow
10.2021 - 11.2021
- Customer assistance Agent
Education
Stage 2 Certificate - Mathematics, English
Pembroke hall High School
KingstonAssociate Degree - Business Studies
Portmore Community College
Old harbourSkills
- Problem-Solving Skills
- Multitasking skills
- Organization Skills
- Teamwork
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Schedule coordination
- Technical troubleshooting
- Call handling
- Attention to detail
- Time management
- Data entry
- Closing tickets
References
Available Upon Request
Skills
Problem-Solving Skills, Multitasking skills, Organization Skills, Teamwork, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Activities
- Member of Agricultural (High school), 2017-2018
- For being consistent in Good Behavior and Work Ethics (High school), 2017
Timeline
Dispatch Agent
Columbus Communications Jamaica Limited-Flow
07.2022 - Current
Technical Support Specialist
Columbus Communication Jamaica Limited -Flow
11.2021 - 06.2022
Sales Agent
Flow
10.2021 - 11.2021
Stage 2 Certificate - Mathematics, English
Pembroke hall High School
Associate Degree - Business Studies
Portmore Community College