Trudi-Ann Warren
Cambridge District, Cambridge P.O St. James
Summary
Organized, detail-oriented, and conscientious self-starter with a proven ability to strategize and prioritize effectively, ensuring successful completion of multiple tasks while maintaining composure under pressure. Creative and resourceful, adept at adapting to changing environments while fostering a positive attitude and demonstrating a strong work ethic. Committed to delivering high-quality results and contributing to team success through innovative problem-solving and effective communication.
Overview
18
18
years of professional experience
Work History
Snack Steward
Apollo Crew
03.2023 - Current
- Replenishing Buffet and ensuring that the line is kept clean.
- Providing quality customer service and assisting guest
- Building rapport with guest
- Assisting the waiter and assistant waiter in the restaurant with starters and ensuring guest satisfaction.
- Ensuring that at the end of service the restaurant is clean by step of proper sanitation.
- Assist with restaurant set up for service next day.
- Managed inventory of supplies, ensuring timely replenishment to support kitchen operations.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
Waiter
Riu Hotel
07.2019 - 03.2023
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
Back Office Supervisor
Conduent (Xerox)
10.2017 - 03.2019
- Completing timesheet for payroll
- Taking supervisor calls
- Conducting weekly team meetings and providing updated materials to agents.
- Attending meetings with clients to get updated materials for business needs.
- Ensuring that the clients need are met and staff are comfortable in work environment.
- Engaging in weekly fun activities with agents and rewarding agents based on their achievements.
Back Office Subject Matter Expert (SME)
Conduent (Xerox)
03.2015 - 10.2017
- Providing additional support to agent with concerns from customers
- Taking supervisor calls and providing good customer service to customers
- Assisting queues once the need arises.
- Mentored junior team members, contributing to their professional growth and development.
Back Office Eligibility Focal
Conduent (Xerox)
06.2011 - 03.2015
- Ensuring that customers are covered under a contact which makes them eligible for ordering supplies.
Cashier/Bar server
Air Margarita Ville
01.2010 - 12.2010
- Cashing and serving customers.
- Serving alcoholic, a non-alcoholic beverage
- Providing friendly service to guest
Clerical Officer
National Water Commission
02.2008 - 02.2009
- Filing records
- Completing employee's timesheet
- Preparing Internal and external Memo
- Completing purchase order and service order requisitions
- Contacting suppliers for pricing
- Operating telephone switch board once weekly
Education
High School Diploma -
Herbert Morrison Technical High School
07-2007
Skills
- Micro Soft Office
- Microsoft Word
- Microsoft Excel
- Effectively communicate with Guest
- Able to carry out task effectively
- Team player
Accomplishments
- Crowd Management, Passenger Safety and Safety Training for Personnel Providing Direct Service to Passengers in Passenger Spaces
- Proficiency in Crisis Management ad Human Behaviour Training including Passenger Safety, Cargo Safety and Hull Integrity Training
- Security Awareness
- Basic Safety Training
Timeline
Snack Steward
Apollo Crew
03.2023 - Current
Waiter
Riu Hotel
07.2019 - 03.2023
Back Office Supervisor
Conduent (Xerox)
10.2017 - 03.2019
Back Office Subject Matter Expert (SME)
Conduent (Xerox)
03.2015 - 10.2017
Back Office Eligibility Focal
Conduent (Xerox)
06.2011 - 03.2015
Cashier/Bar server
Air Margarita Ville
01.2010 - 12.2010
Clerical Officer
National Water Commission
02.2008 - 02.2009
High School Diploma -
Herbert Morrison Technical High School