Summary
Work History
Education
Skills
References
Personal Information
Reading, Exploring,
Timeline
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Trishena Brown

Brown's Town District Point Hill P.O St. Catherine

Summary

Am seeking an opportunity where I will be able to utilize my education and talent in this area which interests me and your company. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. To exhibit exemplary performance in any endeavor, whilst ensuring the ultimate success of the organization to which I am employed.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Work History

Nursing Assistant

Nursing Home
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

Customer Service Representative

Call Centre
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist

Xerox Computer Centre
  • Sales Management
  • Front desk Clerk
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Chat Moderator

Texting Factor

Chat Moderator

CloudWorkers

Cold Caller

BPO Services
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.

Education

College Diploma Health Assistant - Nursing

Distinction College
St. Catherine

City & Guilds Diploma - Nursing

Distinction College
St. Catherine

ABE Diploma - Nursing

Distinction College
St. Catherine

Skills

  • Good organizer
  • Sales management
  • Proficient in Microsoft Word
  • Team Player
  • Time Management
  • Communication Skills
  • Problem Solving Skills
  • Customer orientation
  • Customer/Client relations
  • Verbal and written communication

  • Scheduling appointments
  • Administrative support
  • Typing speed
  • Technical support
  • Front desk operations
  • Microsoft office specialist certified
  • Multitasking and prioritization
  • Calm demeanor
  • Customer service
  • Computer proficiency

References

Carlos McLeod, Justice of Peace, (+1876) 337-9477

Personal Information

Date of Birth: 04/17/99

Place of Birth: Jamaica 

Citizenship: Jamaican

Sex: Female

Martial Status: Single

Criminal Record: No Criminal Record Found


Reading, Exploring,

Reading allow me to learn about a lot of different information and gain knowledge. 

I love visiting different places learning about the world and what it has to offer

Timeline

Nursing Assistant

Nursing Home

Customer Service Representative

Call Centre

Receptionist

Xerox Computer Centre

Chat Moderator

Texting Factor

Chat Moderator

CloudWorkers

Cold Caller

BPO Services

College Diploma Health Assistant - Nursing

Distinction College

City & Guilds Diploma - Nursing

Distinction College

ABE Diploma - Nursing

Distinction College
Trishena Brown