Trishauna Watson
Middle Quarters St. Elizabeth,Jamaica
Summary
To seek employment within an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. In addition, to obtain a position within the company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals.
Overview
6
6
years of professional experience
Work History
Customer Service Dispatch
Call Center Solutions Limited
05.2023 - Current
- Took customer calls and provided accurate, satisfactory answers to their queries and concerns
- Basic Troubleshooting of customer equipments
- Add equipments to customers account
- Perform follow-up calls to ensure customers services are working and is satisfied.
Customer Service, Sales, Tech, Collections Representative
Teleperformance Alliance
02.2019 - 05.2023
- Took customer calls and provided accurate, satisfactory answers to their queries and concerns
- De-escalated situations involving dissatisfied customers and offered patient assistance and support
- Called clients and customers to inform them about the company's new products, services and policies
- Guided callers through troubleshooting, navigating the company site or using the products or services
- Reviewed customer or client accounts and provided updates and information about billing, shipping, warranties and other account items.
Dining Room Server
Hedonism II Resort
08.2019 - 12.2019
- Greeted customers and provided them with menus.
- Delivered food items to tables in a timely manner.
- Ensured that all dishes were prepared according to restaurant standards.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors, and removing debris after meals were served.
Housekeeper/Laundry Attendant
TUI Sensatori & Azul Beach Resort
06.2018 - 01.2019
- Performed a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensured all rooms were cared for and inspected according to standards
- Notified superiors of any damages, deficits and disturbances in a timely manner
- Dealt with reasonable complaints/requests with professionalism and patience
- Checked stocking levels of all consumables and replaced when appropriate.
Education
NCTVET CERTIFICATE - Hospitality Service Villas And Other Properties
Culloden Professional Training Center
Jamaica 02-2019
High School Diploma -
Black River High School
Jamaica 06-2017
Skills
- Excellent Customer Service
- Tolerant & Flexible
- Upselling
- Pro-active
- Effective Team Player
- Lifting Heavy Weights
- Customer-Oriented
- Dining customer service
- Multitasking
- Cleaning Expertise
Education - Institutions
- HEART Trust NTA Colluden VTC, Hospitality Service (HSVOP), 01/2018 - 2019
- Black River High School, Secondary Examination Certify, 09/2014 - 2017
Timeline
Customer Service Dispatch
Call Center Solutions Limited
05.2023 - Current
Dining Room Server
Hedonism II Resort
08.2019 - 12.2019
Customer Service, Sales, Tech, Collections Representative
Teleperformance Alliance
02.2019 - 05.2023
Housekeeper/Laundry Attendant
TUI Sensatori & Azul Beach Resort
06.2018 - 01.2019
NCTVET CERTIFICATE - Hospitality Service Villas And Other Properties
Culloden Professional Training Center
High School Diploma -
Black River High School
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