Trishanna Mckoy
Kingston,Jamaica
Summary
A highly motivated, dedicated and results-oriented professional with experience in micro financing, sales, and customer service. Demonstrates strong analytical and communication skills, with the ability to apply practical solutions and support organizational objectives. Known for reliability, professionalism, and the capacity to work effectively both independently and as part of a team, while maintaining a high standard of service delivery.
Overview
8
8
years of professional experience
Work History
Administrator Collection (calling)
Unicomer Jamaica Limited
01.2025 - 03.2025
- Conducting Follow-Up Calls: Contacting customers to follow up on overdue payments, reminding them of their outstanding balances, and negotiating payment arrangements.
Credit & Collection Officer
Bull Investments Limited
06.2019 - 12.2024
- Communicate effectively with colleagues and superiors and assist customers with their queries on products and services.
- Generate monthly reports on QuickBooks.
- Verify applicant’s and guarantor information (place of employment, home address, proof of income, tenure employment and references).
- Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
- Collections of delinquent loans.
- Taking the Minutes of the staff meetings.
- File loan documents.
- Receipt cash and debit card payment made by customers.
- Reviewed credit applications, and processed them according to best practices.
- Worked collaboratively with the loan team to ensure the accurate assessment of loan conditions.
- Paralegal Duties.
- Collects, compiles, and organizes evidence and legal documentation for attorney review.
- File Court documents for Delinquent Customers and serving summons.
- Acts as a liaison among all parties for scheduling and sharing information.
- Keeping track of deadlines, scheduling meetings and maintaining records.
Collections Agent
Fusion BPO
10.2018 - 04.2019
- Communicate effectively with colleagues and superiors.
- Assist Customer with their queries on products, service and the location of their products.
- Communicate with individuals or businesses that owe money to negotiate payment arrangements. This can involve phone calls, emails, and written correspondence.
- Maintain accurate records of all communications, payment agreements, and account statuses to ensure transparency and accountability.
- Investigate debtor accounts to locate individuals or businesses, verify debts, and gather information necessary for effective collection.
- Redirect calls as needed and worked with my supervisor to address any outstanding issues.
- Mentor and train junior collection agents on effective collection strategies and compliance with industry regulations.
- Accurately verified information and updated information databases as necessary.
Customer Service Representative
Ibex Global
10.2016 - 04.2017
- Assist Customers with their queries on products, service and the location of their products.
- Handle customer questions and concerns via phone, email, or in-person, providing accurate information about products or services.
- Redirect calls as needed and worked with my supervisor to address any outstanding issues or concerns.
- Ensure compliance with company policies and procedures while delivering exceptional customer service.
- Educate customers about products or services, including features, pricing, and promotions, to help them make informed decisions.
Education
Associate Degree - Social Work
Excelsior Community College
Business Administration - level 2
RockFort Heart Trust NTA
High School -
St Hugh's High School
Kingston, JamaicaSkills
- Communication Skills
- Sound decision-making skills
- Excellent problem-solving skills
Extracurricular Activities
Eagles Excelsior Optimist Club, Kingston, Jamaica, Past President, 10/21, 06/23, Funds raising for donations to children and old age homes., Voluntary painting of schools, and cleaning communities.
References
Napoleon Black, Pastor, #876-790-4469, Maverley Gospel Hall
Timeline
Administrator Collection (calling)
Unicomer Jamaica Limited
01.2025 - 03.2025
Credit & Collection Officer
Bull Investments Limited
06.2019 - 12.2024
Collections Agent
Fusion BPO
10.2018 - 04.2019
Customer Service Representative
Ibex Global
10.2016 - 04.2017
Associate Degree - Social Work
Excelsior Community College
Business Administration - level 2
RockFort Heart Trust NTA
High School -
St Hugh's High School