TRISHANA TAYLOR-MITCHELL
St. Catherine ,Jamaica
Summary
Skilled in surveillance operations management and access control, with a strong background in supervisory management. Proven ability to conduct regular patrols, respond to incidents, and maintain a visible security presence. Known for excellent attention to detail, initiative, and adaptability in dynamic environments.
Overview
1
1
Certification
2
2
years of post-secondary education
8
8
years of professional experience
Work History
UNARMED SECURITY OFFICER
Kingalarm Systems Ltd.
Kingston CSO, Kingston CSO
04.2025 - Current
- Provided visible security presence, deterring theft, vandalism, and unauthorized activities.
- Conducted regular patrols of assigned premises, enhancing overall safety and security.
- Respond promptly and appropriately to incidents and emergencies.
- Report suspicious activities and potential security breaches to management.
- Assisted visitors and employees by providing information and directions, fostering a welcoming environment.
CAR WASH AND CAFE SUPERVISOR
New Trends Car Care & Cafe
Spanish Town, ST. CATHERINE
02.2025 - 04.2025
- Supervise daily car washing and monetary transactions while ensuring customer satisfaction.
- Supervise daily car washing and monetary transactions while ensuring customer satisfaction.
- Monitored staff performance to address issues and maintain high customer satisfaction.
- Upheld sanitation and appearance standards to ensure a consistent, professional image of cafe and crew.
- Oversee the maintenance of equipment and supplies to ensure operational efficiency.
TILE YARD SUPERVISOR (WAREHOUSE)
Home & Things Ltd
Kingston
08.2024 - 02.2025
- Coordinated daily activities of tile yard personnel to enhance operational efficiency.
- Enforced compliance with safety regulations, company policies, and procedures to maintain a safe workplace.
- Receiving and tile handling. Supervise workers and review completed work for proper maintenance of tiles.
- Received and handled tile shipments to maintain inventory accuracy. Supervise workers and review completed work for proper maintenance of tiles.
- Comply with standards and protocol requirements regarding warehouse operations.
- Monitored daily transfers, storage, handling, and receipt of tile shipments to ensure smooth operations and minimize breakages or damages.
CUSTOMER SERVICE AGENT
IBEX GLOBAL
Kingston, KINGSTON
05.2024 - 07.2024
- Resolved customer complaints within five minutes, enhancing customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Addressed customer complaints promptly, ensuring issues were resolved within five minutes.
- Assisted customers with product selection ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys to inform and improve service quality.
SURVEILLANCE OPERATOR
LDSL C/O Grace Foods
Spanish Town, ST. CATHERINE
06.2023 - 04.2024
- Monitored and controlled all cameras on and around premises to ensure security and safety.
- Day to day monitoring of cameras for risk of unwanted or unauthorized access to premises.
- Monitoring persons in different locations to identify instances of suspicious or unusual behaviors.
- Reviewed footage to identify and report discrepancies, addressing management concerns effectively.
- Operated fire alarm system during fire drills and evacuations to ensure safety protocols were followed.
LOSS PREVENTION OFFICER
LDSL C/O GRACE FOODS
Spanish Town, ST. CATHERINE
03.2023 - 06.2023
- Maintain environment by monitoring assigned areas and the surveillance cameras at post.
- Monitored assigned areas and surveillance cameras to maintain a secure environment.
- Ensured compliance with safety attire regulations for workers by monitoring proper hard shoes, vests, and attire.
- Documented pick-up schedules for items leaving the warehouse. of items leaving the warehouse or assigned dock(s).
- Logged details of incoming and outgoing vehicles at warehouse entrance. Record daily nature of occurrences (Access Control).
UNARMED SECURITY OFFICER
Guardsman Group Limited
Kingston
05.2022 - 02.2023
- Logged incoming and outgoing visitors, staff, and customers, documenting occurrences to maintain security awareness.
- Conducted routine patrols of premises to ensure security and safety.
- Monitored surveillance cameras to observe premises for security threats. and also movements of both persons and vehicles.
- Respond to alarms by providing assistance either by mobile patrol and or alerting the proper authorities.
- Screened and granted entry to visitors based on telephone requests from residences/clients, ensuring access control.
- Responded to alarms, providing assistance through mobile patrol or alerting proper authorities to ensure rapid incident resolution.
UNARMED SECURITY OFFICER
KSJL Protection Services Limited
Falmouth, TREWLANEY
12.2018 - 04.2022
- Monitored assigned areas and surveillance cameras to ensure safety and security of the environment.
- Ensured compliance with safety regulations by monitoring workers' attire, including hard shoes and vests.
- Answered telephone calls in a professional manner and assisted personnel in the office with assigned tasks and queries.
- Recorded details of vehicles entering and leaving the premises. Documented daily activities and incidents occurring on the premises.
Education
CXC CERTIFICATE - Principle of Accounts & Principle Of Business
Premeir College
Portmore, ST. CATHERINE 09.2025 - 09.2026
NVQJ HEART CERTIFICATE IN DATA ENTRY PROCESSOR -
Commodore Skills Training Center HEART
LinsteadNVQJ HEART DIPLOMA E-CERTIFICATE - SUPERVISORY MANAGEMENT LEVEL 3
Commodore Skills Training Center HEART
Linstead, St. Catherine 09.2024 - 06.2025
CXC CERTIFICATE IN HUMAN AND SOCIAL BIOLOGY & MATHEMATICS -
JFFL Advance Program HEART
Browns TownCXC CERTIFICATE IN ENGLISH A -
The Card and Homework Centre
Browns TownSkills
- Visible security presence
- Regular patrols
- Surveillance management
- Surveillance oversight
- Access control
- Access control expertise
- Responding to incidents
- Incident reporting
- Supervisory management
- Team collaboration
- Leadership skills
- Attention to detail
- Initiative
- Adaptability
- Time management
- Visitor assistance
- Financial oversight
Certification
- NVQJ Diploma Certificate Supervisory Management Lvl 3
- Unarmed Security Officer Certificate
- NVQJ Data Entry Processor Lvl 2 Certificate (Pending)
- CXC Certificate: HSB - 1, English A - 2, Maths - 3
- CSEC Certificate: Principles Of Accounts (Pending)
- NVQJ Lvl 1&2 Housekeeping Certificate
- NVQJ HEART Cashiering Certificate
Personal Information
Date of Birth: 05/28/88
Timeline
CXC CERTIFICATE - Principle of Accounts & Principle Of Business
Premeir College
09.2025 - 09.2026
UNARMED SECURITY OFFICER
Kingalarm Systems Ltd.
04.2025 - Current
CAR WASH AND CAFE SUPERVISOR
New Trends Car Care & Cafe
02.2025 - 04.2025
NVQJ HEART DIPLOMA E-CERTIFICATE - SUPERVISORY MANAGEMENT LEVEL 3
Commodore Skills Training Center HEART
09.2024 - 06.2025
TILE YARD SUPERVISOR (WAREHOUSE)
Home & Things Ltd
08.2024 - 02.2025
CUSTOMER SERVICE AGENT
IBEX GLOBAL
05.2024 - 07.2024
SURVEILLANCE OPERATOR
LDSL C/O Grace Foods
06.2023 - 04.2024
LOSS PREVENTION OFFICER
LDSL C/O GRACE FOODS
03.2023 - 06.2023
UNARMED SECURITY OFFICER
Guardsman Group Limited
05.2022 - 02.2023
UNARMED SECURITY OFFICER
KSJL Protection Services Limited
12.2018 - 04.2022
NVQJ HEART CERTIFICATE IN DATA ENTRY PROCESSOR -
Commodore Skills Training Center HEART
CXC CERTIFICATE IN HUMAN AND SOCIAL BIOLOGY & MATHEMATICS -
JFFL Advance Program HEART
CXC CERTIFICATE IN ENGLISH A -
The Card and Homework Centre