TRISHANA TAYLOR-MITCHELL
Spanish Town,Jamaica
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, customer service, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
IBEX GLOBAL
5 Aurthur Wint Dr, Kingston 5, Jamaica
05.2024 - Current
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Control Room - Surveillance
Logistical Distribution And Services Limited C/O Grace Foods Distribution Centre
Spanish Town, Jamaica
06.2023 - 04.2024
- Day to Day monitoring and controlling of all cameras placed in and around the premises
- Day to day monitoring of cameras for risk of unwanted or unauthorized access to premises
- Monitoring persons in different locations to identify instances of suspicious or unusual behaviors
- Review footage to identify reported or suspected differences and identify the issues that arise by management
- Enabling and disabling fire alarm system instance of fire drills or evacuations
- Daily logs of nature of occurrences/ hand over and take over.
Loss Prevention Officer
Logistical Distribution And Services Limited C/O Grace Foods Distribution Centre
Spanish Town, Jamaica
03.2023 - 06.2023
- Check outgoing goods against purchase requisition to ensure quantity and quality is maintained
- Assist truckers with queries, shortages, and discrepancies
- Monitors docks and shutter areas to prevent theft or unauthorized entries
- Identify and deter any suspicious activities
- Ensure persons on loading docks are properly attired, groomed and have on proper footwear, hardhats
- Ensure shutters are closed when not in used and that loading areas are prepared for next dispatch.
Security Officer
Guardsman Group Limited
Down Town,Kingston C.S.O, Jamaica
05.2022 - 02.2023
- Deliver goods to awaiting customers via invoices and or gate passes
- Validating invoices before dispersal of items inside the warehouse
- Monitoring docks and warehouse to prevent pilferage and losses
- Monitoring surveillance cameras to prevent unauthorized persons from entering a particular area without proper clearance
- Keeping daily logs of invoices via record keeping and daily logging
- Logging pick-ups of items leaving the warehouse or assigned dock(s)
- Maintain environment by monitoring assigned areas and the surveillance cameras at post
- Monitor workers and ensure they are wearing proper hard shoes, vest and attire for work
- Answer telephone and assist personnel in the office with assigned tasks and queries
- Log incoming and outgoing vehicles
- Record daily nature of occurrences
- Keep logs of incoming and outgoing visitors, staff and customers
- Routine patrol of premises.
Security Officer
KSJL Protection Services Limited
Falmouth, Trewlaney, Jamaica
12.2018 - 04.2022
- Denying or granting access to authorized/unauthorized persons and vehicles to the premises
- Patrol enough property to prevent last and pilferage
- Preventing unauthorized entry to restricted areas of the premises
- Daily Record of nature of occurrences
- Monitoring surveillance cameras and also movements of both persons and vehicles
- Answer telephone calls from residences/clients to grant entries to their visitors after screening
- Respond to alarms by providing assistance either by patrol or calling/alerting the proper authorities.
Cashier
Browns Town Supermarket
Browns Town, St. Ann, Jamaica
01.2015 - 02.2018
- Operating a cash register
- Provide a positive customer experience and provide courteous service
- Register sales via point of sales by scanning, totaling and itemizing customer purchases
- Entering price changes by referring to price change and special sale bulletins
- Collecting payments by accepting cash, cheques or charge payments from customers
- Stock control using FIFO and Maximum and minimum method
- Balancing the cash drawer by counting cash at the beginning and end of given shifts.
Pump Attendant/ Cashier
Garmic Venture formerly KDC CarCare and Services LTD
Browns Town, St. Ann, Jamaica
01.2012 - 01.2015
- Operating a cash register
- Provide a positive customer experience and provide courteous service
- Entering price changes by referring to price change and special sale bulletins
- Collecting payments by accepting cash, cheques or charge payments from customers
- Balancing the cash drawer by counting cash at the beginning and end of given shifts and placing total inside the provided safe for pick up by armed guards.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
Consolidated Screening and Investigations Limited
06.2018
Advance DSDE Program -
Jamaica Federation For Lifelong Learning
The Card And Homework Center
Cashiering Course (NCTVET) -
Bars to Go Academy
HEART NCTVET
HEART NCTVET
Kingston Technical High
Skills
- Administrative skills
- Computer literate
- Multi-Task Management
- Active listener
- Customer service oriented
- Call Center Operations
- Shipping and receiving understanding
References
- Deon Lewis, Manager, Garmic Ventures, 27 Top roads, Browns Town, Saint Ann, Jamaica, 876-401-0476
- Javane Lawrence, CEO, KSJL SECURITY PROTECTION SERVICES LTD, 9 Shortwood Lane, KGN 8, Jamaica, 876-553-4892
- Philmore Wynter, Supervisor, Guardsman Limited, 2-6 Emmaville Crescent, Downtown Kingston CSO, Jamaica, 876-539-8701
- Althea Hibbert-Beckford, Manager, Logistical Distributions and Services Limited, C/O GK Foods, 1 Salt Pond Road, Bernard Lodge Estate, Spanish Town St, Catherine, 876-535-2801
Timeline
Customer Service Representative
IBEX GLOBAL
05.2024 - Current
Control Room - Surveillance
Logistical Distribution And Services Limited C/O Grace Foods Distribution Centre
06.2023 - 04.2024
Loss Prevention Officer
Logistical Distribution And Services Limited C/O Grace Foods Distribution Centre
03.2023 - 06.2023
Security Officer
Guardsman Group Limited
05.2022 - 02.2023
Security Officer
KSJL Protection Services Limited
12.2018 - 04.2022
Cashier
Browns Town Supermarket
01.2015 - 02.2018
Pump Attendant/ Cashier
Garmic Venture formerly KDC CarCare and Services LTD
01.2012 - 01.2015
Consolidated Screening and Investigations Limited
Advance DSDE Program -
Jamaica Federation For Lifelong Learning
The Card And Homework Center
Cashiering Course (NCTVET) -
Bars to Go Academy
HEART NCTVET
HEART NCTVET
Kingston Technical High
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