Trisha-Gay Shaw
Jamaica,01
Summary
Dynamic professional with over four years of experience in the hospitality and customer service sectors, dedicated to enhancing guest experiences and operational efficiency.
Proven adaptability and exceptional communication skills facilitate effective collaboration with team members to elevate service delivery and satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance
Montego Bay, Jamaica
01.2024 - 09.2025
- Delivered exceptional customer support through efficient communication and problem-solving skills.
- Managed inquiries and resolved issues for diverse clientele, ensuring high satisfaction rates.
- Collaborated with team members to enhance service delivery and streamline processes.
Front Desk Agent
RIU
Montego Bay, Jamaica
09.2022 - 12.2023
- Greet and check-in guests in a professional and friendly manner, ensuring a smooth arrival experience.
- Handle guest reservations and inquiries, providing information on hotel services, amenities, and local attractions.
- Ensured that all front desk procedures were followed in compliance with hotel policies and standards.
Dishwasher
Hilton
Montego Bay, Jamaica
03.2021 - 07.2022
- Sorted and stacked dirty dishes to optimize dishwasher loading efficiency.
- Washed and sanitized dishes, utensils, and cookware using manual and machine methods to ensure hygiene.
- Maintained cleanliness in dishwashing area by wiping surfaces, cleaning sinks, and disposing of waste properly.
Education
High School Diploma -
Anchovy High
Montego Bay 08-2019
Some College (No Degree) - Food And Beverage
Anchovy High
Montego BaySkills
- Effective communication
- Service delivery
- Team collaboration
- Decision-making
References
References available upon request.
Timeline
Customer Service Representative
Teleperformance
01.2024 - 09.2025
Front Desk Agent
RIU
09.2022 - 12.2023
Dishwasher
Hilton
03.2021 - 07.2022
High School Diploma -
Anchovy High
Some College (No Degree) - Food And Beverage
Anchovy High