Triselle Brown
St Catherine,Jamaica
Summary
Quality-driven administrative professional with solid background smoothly handling high-volume workloads. Prepares documents, mails packages and organizes schedules to support team needs. Good database administration and customer relations abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Officer
MP Supplies
02.2024 - 06.2024
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about products and services.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Administrative Assistant
ADM Quality Works
01.2019 - 12.2023
- Handled communications between staff and customers, including producing error-free correspondence and routing all mail
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes
- Organized and updated file systems, keeping records easily retrievable
- Proofread and edited documents and reports for staff
- Ordered, dispensed, and organized office supplies for team use
- Handled vendor invoices, verifying coding, reconciling purchase orders and documenting approvals in [Software]
- Scheduled meetings, trips, and appointments for team and maintained master calendar
- Delivered range of basic and advanced clerical support for daily and special project needs.
Sales Secretary
Global Industrial Equipment and Controls Limited
02.2016 - 01.2019
- Boosted sales by effectively stocking and merchandising products
- Shaped customer relationships by delivering expert service at every stage and managing issues with skill
- Completed accurate accounting updates, processing transactions and adjusting balances to reflect new totals
- Minimized sales errors with proper verification of customer and order details
- Tracked office and customer activities with Quickbooks
- Increased product visibility by updating online marketplace with prices and descriptions
- Kept customer-facing areas clean, neat and well-stocked for expected business levels
- Maintained accurate, updated accounts with new transactions and reconciliations.
Customer Service Representative
Rabian Distributors
02.2015 - 01.2016
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Built trusting relationship with customers to better understand needs
- Informed customers of promotions and special offers to increase sales
- Met personal, team and company goals in customer service environment
- Documented, researched and resolved customer service issues
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Anticipated needs and resolved problems to keep customers happy
- Addressed and resolved customer concerns and complaints
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives
- Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Education
Certification -
Alison, Online
03.2023
No Degree - Social Sciences
Moneague Teachers College
Saint Ann06.2014
High School Honors Diploma -
York Castle High School
St Ann, Jamaica07.2013
Skills
- Bookkeeping
- Appointment Scheduling
- Clerical Support
- Office Administration
- Data Entry
- Dedicated Team Player
- Business Administration
- Records Management
- Database Administration
- Telephone Skills
- Excellent Communication
Languages
English
Phone
8764769259, 8762161083
Certification
C2 English Proficiency
Timeline
Sales Officer
MP Supplies
02.2024 - 06.2024
Administrative Assistant
ADM Quality Works
01.2019 - 12.2023
Sales Secretary
Global Industrial Equipment and Controls Limited
02.2016 - 01.2019
Customer Service Representative
Rabian Distributors
02.2015 - 01.2016
Certification -
Alison, Online
No Degree - Social Sciences
Moneague Teachers College
High School Honors Diploma -
York Castle High School
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