Economics
TRIMANE GRAHAM
Junior Relationship Manager- Underwriter
Logwood Dist. Santoy P.A HAnover
Summary
To develop myself personally and professionally by applying my skills and knowledge that I have acquired through my studies and life experiences while serving my community. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Junior Relationship Manager - Personal Lines
BCMG Insurance Brokers
02.2023 - Current
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Interpret policies and negotiate terms and conditions with underwriters.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Act promptly for the resolution of service problems that may occur.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Complied with established internal controls and policies.
BCMG Insurance Brokers- Multiple Roles
Employee Benefits Officer/Project Assistant
08.2021 - 05.2022
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Assessed patient health insurance plan and worked with insurer and providers to deliver best care with least financial burden.
-
Receptionist
08.2021 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
-
Data Management Specialist
05.2022 - 02.2023
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Lent qualitative analytical support to lead data analysis testing policy.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Managed identification, protection and use of data assets.
Grand Palladium Lady Hamilton Resort
Receptionist
07.2018 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Education
College Of Insurance Professionals
Salesman Examinations
Montego Bay2022
Montego Bay Community College
BSc. In Business Administration (Marketing Major)
05.2019 - 07.2021
Montego Bay Community College -
Associate Degree in Business Studies
08.2016 - 07.2019
Green Island High School
Caribbean Secondary Education Certificates ( CSEC)
05.2010 - 07.2016
Skills
Technical Support
Organization Skills
Time Management
Documentation and Reporting
Office Administration
New Business Generation
Relationship Building
Public Speaking
Product Knowledge
Team Player
Flexible
Excellent Interpersonal Skills
Internship
Logwood Early Childhood Institution
- Administrative Assistant
Cave Valley All Age School
- Records Management
- Assisted poor math students
Affiliations
- Member of the community football team ( Team Captain)
- Member of High School Football Team ( Team Captain)
- Member of 4H Club (Green Island High School)
Interests
Statistics
Football
Jamaicas Crime Rate
Personal Development
References
- Available Upon Request
Timeline
Junior Relationship Manager - Personal Lines
BCMG Insurance Brokers
02.2023 - Current
-
Data Management Specialist
05.2022 - 02.2023
BCMG Insurance Brokers- Multiple Roles
Employee Benefits Officer/Project Assistant
08.2021 - 05.2022
-
Receptionist
08.2021 - Current
Montego Bay Community College
BSc. In Business Administration (Marketing Major)
05.2019 - 07.2021
Grand Palladium Lady Hamilton Resort
Receptionist
07.2018 - 09.2018
Montego Bay Community College -
Associate Degree in Business Studies
08.2016 - 07.2019
Green Island High School
Caribbean Secondary Education Certificates ( CSEC)
05.2010 - 07.2016
College Of Insurance Professionals
Salesman Examinations