Economics
TRIMANE GRAHAM
Junior Relationship Manager- Underwriter
Logwood Dist. Santoy P.A HAnover
Summary
To develop myself personally and professionally by applying my skills and knowledge that I have acquired through my studies and life experiences while serving my community. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Junior Relationship Manager - Personal Lines
BCMG Insurance Brokers
02.2023 - Current
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Interpret policies and negotiate terms and conditions with underwriters.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Act promptly for the resolution of service problems that may occur.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Complied with established internal controls and policies.
BCMG Insurance Brokers- Multiple Roles
Employee Benefits Officer/Project Assistant
08.2021 - 05.2022
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Assessed patient health insurance plan and worked with insurer and providers to deliver best care with least financial burden.
-
Receptionist
08.2021 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
-
Data Management Specialist
05.2022 - 02.2023
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Lent qualitative analytical support to lead data analysis testing policy.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Managed identification, protection and use of data assets.
Grand Palladium Lady Hamilton Resort
Receptionist
07.2018 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Education
College Of Insurance Professionals
Salesman Examinations
Montego Bay2022
Montego Bay Community College
BSc. In Business Administration (Marketing Major)
05.2019 - 07.2021
Montego Bay Community College -
Associate Degree in Business Studies
08.2016 - 07.2019
Green Island High School
Caribbean Secondary Education Certificates ( CSEC)
05.2010 - 07.2016
Skills
Technical Support
Internship
Logwood Early Childhood Institution
- Administrative Assistant
Cave Valley All Age School
- Records Management
- Assisted poor math students
Affiliations
- Member of the community football team ( Team Captain)
- Member of High School Football Team ( Team Captain)
- Member of 4H Club (Green Island High School)
Interests
Statistics
Football
Jamaicas Crime Rate
Personal Development
References
- Available Upon Request
Timeline
Junior Relationship Manager - Personal Lines
BCMG Insurance Brokers
02.2023 - Current
-
Data Management Specialist
05.2022 - 02.2023
BCMG Insurance Brokers- Multiple Roles
Employee Benefits Officer/Project Assistant
08.2021 - 05.2022
-
Receptionist
08.2021 - Current
Montego Bay Community College
BSc. In Business Administration (Marketing Major)
05.2019 - 07.2021
Grand Palladium Lady Hamilton Resort
Receptionist
07.2018 - 09.2018
Montego Bay Community College -
Associate Degree in Business Studies
08.2016 - 07.2019
Green Island High School
Caribbean Secondary Education Certificates ( CSEC)
05.2010 - 07.2016
College Of Insurance Professionals
Salesman Examinations
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