Tricia Atkinson

• Followed all company policies and procedures to deliver quality work.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Improved team collaboration by initiating regular strategy meetings.
• Implemented customer feedback system to inform product development.
• Enhanced customer satisfaction with timely and accurate issue resolution.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.
• Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
• Responded to customer calls and emails to answer questions about products and services.
• Engaged clients in person and over phone to answer questions and address complaints.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Mentored junior team members, contributing to their professional development and overall team success.

1. To communicate and process request from local and international customers for spatial data and mapping services ( shapefiles, streetcenterline and topographic maps)

2. Preparing Monthly Reports

3. Answering online chat service queries regarding conveyancing

4. Preparing invoices and Job Orders for Corporate companies

5. Routine follow-us with customers to ensure seamless processing of transaction

5. Renewing subscription services

6. Scheduling zoom meetings to facilitate customers queries and to gain clarity on their initial request for greater efficiency and effectiveness in the delivery of the end product.

1. Preparing Monthly Report

2. monitoring the day to day operations of the unit

3. ensuring that request for copies of maps/survey diagrams are completed within the required timeframe

4. Monitoring online request

5. Maintaining a filing system that is easily understood and accessible by the unit

1.Scheduling training programs for employees within the Agency.

2. Attending schedule training programs to ensure the attendance of the selected employees, coordinating the operations of the training ( schedule of the training, arranging refreshments and name tags)

3. Preparing letters/ memorandums to the Chief Executive Officer for bond agreement for staff who went on study leave part time or full time

4. Preparing Monthly Reports