Treviene A. Officer
1117 Clover Avenue, Longville Park, Clarendon,Jamaica
Summary
A graduate of the University of Technology, Jamaica who is empathetic and proactive. Detail oriented, efficient and strong-willed individual with an unquenchable thirst for knowledge. Possesses strong analytical and problem solving skills. Highly trustworthy, innovative and passionate towards striving for excellence. An industrious worker who can perform tasks efficiently and diligently and who is capable and reliable of challenging any activity. Adapts comfortably and quickly to changes and has the ability to work well with others.
Overview
9
9
years of professional experience
Work History
Remote Online Chat Moderator
Cloud Worker
10.2019 - 06.2023
- Responded to customer inquiries and provided accurate information via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
Front Desk Receptionist
Mount Olympus
05.2019 - 09.2019
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Assistant Filing Clerk
Spanish Town Probation Office - Volunteer
09.2017 - 12.2017
- Assisted with special events or programs.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with office tasks, taking messages, scanning documents and answering phone inquiries.
- Documentation of court books
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Created and updated reports, correspondence and spreadsheets with Microsoft Office programs.
Assistant Filing Clerk
Bustamante Hospital for Children, Health Records
08.2016 - 09.2016
- Maintained physical and computer-based filing systems.
- Monitored and updated filing systems to meet organization standards.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Located and retrieved requested documents in accordance with established policies.
- Restored old files and archived completed files for future reference.
Records Clerk
Correctional Service Cooperative Credit Union
08.2014 - 09.2014
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Followed established policies and procedures to maintain compliance with regulations.
- Transferred inactive records to storage to free up space and preserve history.
- Compiled, sorted and filed high volume of documents.
Education
Bachelor of Science - Midwifery
University of Technology
Papine, Jamaica12.2021
High School Diploma -
Portmore Community College
St. Catherine, Jamaica07.2016
High School Diploma -
Holy Childhood High School
St. Andrew, Jamaica07.2014
Skills
- Organized
- Problem-solver
- Effective time management
- Proactive
- Good Communicator
- Critical Thinker
- Active Listener
- Great team player
- Resourceful
Special Awards
- Certificate in Business – Caribbean Secondary Examination
Council (CSEC) - Certificate of Achievement in JA Personal Finance – Royal
Caribbean Bank ( Tropical Branch) - Home Economics Management and Principles of Accounts-
Holy Childhood High School
Timeline
Remote Online Chat Moderator
Cloud Worker
10.2019 - 06.2023
Front Desk Receptionist
Mount Olympus
05.2019 - 09.2019
Assistant Filing Clerk
Spanish Town Probation Office - Volunteer
09.2017 - 12.2017
Assistant Filing Clerk
Bustamante Hospital for Children, Health Records
08.2016 - 09.2016
Records Clerk
Correctional Service Cooperative Credit Union
08.2014 - 09.2014
Bachelor of Science - Midwifery
University of Technology
High School Diploma -
Portmore Community College
High School Diploma -
Holy Childhood High School
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