Trevaune Dunkley
Montego Bay,St. James
Summary
Detail-oriented and results-driven professional with a strong passion for excelling in management. Eager to pursue career advancement in a dynamic organization to leverage expertise and drive success. Seeking opportunities to apply knowledge and skills to contribute positively to overall growth and prosperity of the company.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
03.2021 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma - CSEC Subjects, Unit 1 Cape Subjects
Herbert Morrison Technical High
01.2014 - 01.2020
undefined
University of the West Indies Mona Western Jamaica Campus
01.2021 - Current
Skills
- Proficient in independent work
- Strong analytical skills
- Strong attention to detail
- Strong communication skills
- Collaborative team member
- Proficient in organization
- Effective time management
Client support
Active listening
Accomplishments
Top Customer service Representative at Teleperformance, 03/01/23
Affiliations
University of the West Indies Mona Western Jamaica Campus, 2021 - Present, UWI One Life Outreach Program
Interests
Reading
Researching
Socializing
Additional Information
I am currently finishing up university and expect to get my Bachelors in Management Studies in July.
Timeline
Customer Service Representative
Teleperformance
03.2021 - 09.2024
undefined
University of the West Indies Mona Western Jamaica Campus
01.2021 - Current
High School Diploma - CSEC Subjects, Unit 1 Cape Subjects
Herbert Morrison Technical High
01.2014 - 01.2020
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Ashish VermaAshish Verma
Sr Manager WFM at TeleperformanceSr Manager WFM at Teleperformance
OMAR DOMINGUEZOMAR DOMINGUEZ
Customer Care at TeleperformanceCustomer Care at Teleperformance
Daniela MercadoDaniela Mercado
Assistant Manager at TeleperformanceAssistant Manager at Teleperformance
DANIELLE FLETCHERDANIELLE FLETCHER
Data Protection & Compliance Consultant at Knox Community CollegeData Protection & Compliance Consultant at Knox Community College