Summary
Overview
Work History
Education
Skills
References
Qualifications And Degrees
Timeline
Generic

Tressan Thompson

Kingston,01

Summary

To work assiduously to uplift and promote, as well as to maintain quality customer relations, while enhancing my own personal development. I aim to contribute positively to the company's growth by delivering exceptional service and building strong, lasting relationships with clients. With a commitment to continuous learning and adaptability, I look forward to taking on challenges that help both the organization and myself thrive. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience

Work History

Customer Service Representative/Chat agent

Hinduja Global Solution
02.2022 - 11.2024
  • Inbound call/Outbound call/chat support and email

Customer Service Representative/Chat agent

Advantage Communication
02.2021 - 02.2022
  • Inbound call/Outbound call/chat support and email

Secretary/Customer Service Representative

Portland Chamber of Commerce
09.2018 - 06.2020
  • Bookkeeping/Janitorial Duties, Scheduling Meetings/Inbound and Outbound calls

Secretary/Customer Service Representative

Windsor Primary School/ Volunteerism
09.2016 - 01.2017
  • Bookkeeping/Accounting/Teaching/Lesson Plans

Secretary/Teacher Assistant

Windsor Primary School
10.2015 - 07.2016
  • Bookkeeping/Accounting/Teaching/Lesson Plans

Customer Service Representative

Essie’s Variety Service
08.2018
  • Inbound sales

Clerical Assistant

National Youth Service/ Windsor Primary School
06.2017
  • Bookkeeping/Accounting/Teaching/Lesson Plans

Clerical Assistant

Windsor Primary School
07.2015
  • Bookkeeping/Accounting/Teaching/Lesson Plans

Education

High School Diploma -

Titchfield High School
06.2015

Skills

  • Excellent interpersonal communicator
  • Social media savvy
  • Result driven
  • Proficient in Microsoft Office Suite
  • Excellent penmanship
  • Author
  • Philanthropist
  • Strong problem-solving abilities
  • Highly organized
  • Detail-oriented
  • Adaptable
  • Willingness to learn
  • Willingness to grow in dynamic environments

References

  • Natalie Burke, Principal, 876-389-5430
  • Daney-Ann Thomas, Justice of Peace, 876-873-0882

Qualifications And Degrees

  • NATIONAL VOCATIONAL QUALIFICATION OF JAMAICA, 10/01/15, 07/31/16
  • CARIBBEAN SECONDARY EDUCATION CERTIFICATE (CSEC), 8 CXCs including Mathematics and English A
  • CARIBBEAN ADVANCED PROFICIENCY EXAMS (CAPE), 4 CAPEs (unit 1 and 2) including Communication Studies and Caribbean Studies
  • High School Diploma, Titchfield High School

Timeline

Customer Service Representative/Chat agent

Hinduja Global Solution
02.2022 - 11.2024

Customer Service Representative/Chat agent

Advantage Communication
02.2021 - 02.2022

Secretary/Customer Service Representative

Portland Chamber of Commerce
09.2018 - 06.2020

Customer Service Representative

Essie’s Variety Service
08.2018

Clerical Assistant

National Youth Service/ Windsor Primary School
06.2017

Secretary/Customer Service Representative

Windsor Primary School/ Volunteerism
09.2016 - 01.2017

Secretary/Teacher Assistant

Windsor Primary School
10.2015 - 07.2016

Clerical Assistant

Windsor Primary School
07.2015

High School Diploma -

Titchfield High School
Tressan Thompson