Tressan Morris
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem solving capabilities in fast paced settings, leading to increased customer satisfaction and repeat business.
Overview
10
10
years of professional experience
2011
2011
years of post-secondary education
Work History
Server
Carnival Cruise Line
07.2023 - Current
- Delivered exceptional customer service to enhance guest dining experiences.
- Provided detailed menu information and recommendations to guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Server
Royalton Resort And Spa
03.2022 - 07.2023
- Maintained cleanliness and organization of dining areas during service shifts.
- Assisted in training new servers on company standards and procedures.
- Handled guest inquiries and resolved complaints promptly and effectively.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server
Lashings Boutique Hotel
04.2020 - 07.2021
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared checks, itemizing total meal costs and taxes.
Server
Island Lux Beach Park
02.2016 - 01.2019
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
Restaurant Operation Manager -
Heart Trust NTA
01.2022 - 04.2023
Sydney Pagon Agricultural High School
Skills
- Excellent Customer Service
- Effective Communication
- Ability to work under pressure
- Teamwork
- Adaptability
- Effective Time Management
- Multitasking
- Leadership Skills
References
References available upon request.
Timeline
Server
Carnival Cruise Line
07.2023 - Current
Server
Royalton Resort And Spa
03.2022 - 07.2023
Restaurant Operation Manager -
Heart Trust NTA
01.2022 - 04.2023
Server
Lashings Boutique Hotel
04.2020 - 07.2021
Server
Island Lux Beach Park
02.2016 - 01.2019
Sydney Pagon Agricultural High School