Tremaine C. Gordon
Falmouth
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Supervisor/Training
NiceGlobal Inc
09.2014 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere
- Maintained excellent attendance record, consistently arriving to work on time
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Developed and maintained courteous and effective working relationships
- Extensive experience in product training /recruiting /quality analysis and payroll management
- Preparing client reports and monthly department presentations
- Offered friendly and efficient service to all customers, handled challenging situations with ease
Engagement Specialist/Quality Analyst/Training
Accent Jamaica Marketing Limited
07.2013 - 12.2013
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Effectively communicated with customers about account changes, new products or services and potential upgrades
- Optimized customer support by establishing collaborative service environment
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for the sales department
- Investigated and resolved customer inquiries and complaints quickly
Guidance Counselor
Holland High School
01.2013 - 04.2013
- Provided crisis intervention in response to emergencies, employing existing trust and rapport to deescalate situations
- Reviewed and discussed new students' academic credentials, interests, and educational goals
- Maintained positive relationships with students, faculty, alumni, and administration
- Implemented career counseling path mandated by state, working with parents and students to implement new parent-teacher conference approach
- Identified and addressed concerns of incoming students and parents
- Collaborated with teachers to define therapy objectives and analyze progress
- Taught classes and presented self-help or information sessions on subjects related to education and career planning
- Provided special services such as alcohol and drug prevention programs and classes to teach students to handle conflicts without resorting to violence
Security Officer
Port Security Corp
01.2009 - 01.2010
- Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident report to successfully manage complaints
- Checked and verified photo identification prior to granting facility access
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation
- Adhered to strict screening techniques and procedures while conducting human screenings
Education
BBA - Human Resources, General Operations Management
The University of Technology
12-2025
Diploma in Education - Guidance & Counselling
Sam Sharpe Teachers' College
Montego Bay, St James01.2013
CXC - Biology, Human and Social Biology, English Language, Mathematic, Social Studies, Agricultural Science, Integrated Science
Muschett High School
01.2006
Skills
- Operational Support
- Human Resources
- Complaint resolution
- Disciplinary panel facilitator
- Administrative support
- Staff education and training
- Excellent written and oral communication
- Operational training
- Product training
- Recruiting
- Payroll management
- Performance monitoring
- Project planning
- Process optimization
- Management
- Employee development
Certification
- Quality Assurance: Customer Service
- Employee of the Year 2013
- Sangster International Airport Certificate in Customer Relations
- HEART/NSTA Trust Training Certificate
Affiliations
Kiwanis Club of Trelawny, over 8 years, Divisional Secretary
Timeline
Operations Supervisor/Training
NiceGlobal Inc
09.2014 - Current
Engagement Specialist/Quality Analyst/Training
Accent Jamaica Marketing Limited
07.2013 - 12.2013
Guidance Counselor
Holland High School
01.2013 - 04.2013
Security Officer
Port Security Corp
01.2009 - 01.2010
Diploma in Education - Guidance & Counselling
Sam Sharpe Teachers' College
CXC - Biology, Human and Social Biology, English Language, Mathematic, Social Studies, Agricultural Science, Integrated Science
Muschett High School
BBA - Human Resources, General Operations Management
The University of Technology
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