Tremain Spragg

• Responsible for giving user support and performing software installation and troubleshooting
• Creation of users in Domain Active Directory and Azure Active Directory
• Has administrative roles managing Dynamic 365,Office 365 and azure user-related issues
• Updating Security Policies

• Had responsibility for giving user support
• Performed software installation and troubleshooting
• Created users in Domain Active Directory and Azure Active Directory
• Had administrative roles managing Dynamic 365 and Office 365 user-related issues

• Responsible for delivering break fix support to meet the service level agreement for Managed Print Services (MPS) client
• Carries out troubleshooting, servicing, and repairs on in-house and field devices such as multifunctional printers, scanners, laptops, and PCs
• Performs HP warranty break fix activities for HP printers, scanners, PCs, and laptops
• Performs installation services for data center infrastructure such as rack servers, switches, and storage devices
• Performs user support for Windows desktop users

• Conducted refurbishing of VeriFone POS devices
• Troubleshot, repaired, and tested Verifone Units and provided minor replacement for touchscreen, touchpads, card scanners.

• Computer Hardware Maintenance/System Upgrade
• Maintained computer devices and iPad tablets which contain confidential customer

Certificate in Fundamentals of Project Planning

Certificate in Automotive Refinishing

• Certificate in HP Commercial Desktops, Workstation and Notebooks Service Qualification
• Certificate in Detect and Identify Suspicious HP Supplies and Products

• Data Security Notice
• Mirrored NVRAM
• Firmware and Code Update
• Lexmark eTask User Interface
• Digital Multimeter
• The Electrophotographic Process
• Investigative Diagnostics
• Windows Printer Drivers
• Paper Transport System
• Troubleshooting 900 Error Codes
• Paper - Media
• General Laser Control Panel
• Networking Concepts
• General MFP Control Panel
• Embedded Web Server
• Scanner Hardware
• Colour Science and Theory
• Basic Connectivity Concepts

Lexmark Safety Alert Symbols

• CSEC Subjects: Mathematics III, Mechanical Engineering Technology III, Social Studies III