Trecha Brown- Campbell
Lot 179 Race Course Falmouth, Trelawny,Jamaica
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Application Processing Officer
Firearm Licensing Authority
04.2017 - Current
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.
- Continuously improved knowledge of industry trends, regulations, and best practices to enhance overall performance as a Processing Officer.
- Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
Customer Care Representative
Vistaprint Contact Center
12.2016 - 04.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
Customer Service Representative
Acs /Xerox
08.2009 - 06.2016
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Rep.
Jamaica Agent Service Ltd
04.2008 - 04.2009
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Rep.
Air Jamaica
03.2004 - 02.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Accounting Clerk
National Water Commission
01.2003 - 09.2004
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Summer Employment Co-ordinator
National Youth Service
06.2002 - 08.2002
- Matched clients to open positions based on skills and work requirements.
- Collaborated with local employers to identify job opportunities for clients.
- Organized and executed successful job fairs, attracting diverse talent pools for various positions.
- Established effective candidate screening processes to ensure timely progression through the hiring pipeline.
- Enhanced candidate experience by streamlining the application and onboarding process.
- Increased internal promotion rates by identifying professional development opportunities for staff members.
Education
Associate of Science - Business Administration
Montego Bay Community College
Montego Bay, Jamaica09-2020
Chartered Accounting Technician - Accounts
Browns Town Community College
Browns Town St Ann09-2002
High School Diploma -
Muschett High School
Wakefield Trelawny09-2001
No Degree -
Granville All Age
Trelawny09-1994
Skills
- Problem solving
- Customer focus
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Problem resolution
References
Dennis Meadows 876 484-4400 (Justice of the Peace)
Rev. Junior Rutty 876 406-5437 (Minister of Religion)
Hobbies and Interests
Reading, listening to music, cooking and entertaining
QUALIFICATION
- O’Levels
- Principles of Accounts 3
- Principles of Business 3
- Office Procedure 2
- Social Studies 3
- English 2
- C.A.T
COMPUTER KNOWLEDGE
Microsoft Word, Excel, Powerpoint Presentation
Certification
Office Practice Procedure
Transaction of Accounts
Timeline
Application Processing Officer
Firearm Licensing Authority
04.2017 - Current
Customer Care Representative
Vistaprint Contact Center
12.2016 - 04.2017
Customer Service Representative
Acs /Xerox
08.2009 - 06.2016
Customer Service Rep.
Jamaica Agent Service Ltd
04.2008 - 04.2009
Customer Service Rep.
Air Jamaica
03.2004 - 02.2008
Accounting Clerk
National Water Commission
01.2003 - 09.2004
Summer Employment Co-ordinator
National Youth Service
06.2002 - 08.2002
Associate of Science - Business Administration
Montego Bay Community College
Chartered Accounting Technician - Accounts
Browns Town Community College
High School Diploma -
Muschett High School
No Degree -
Granville All Age
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