Treacia Goldsmith
Mines District
Summary
To demonstrate an impressive standard of performance in your company and complete any task effectively to the best of knowledge and ability. I am an empathetic worker with a sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents.
Overview
6
6
years of professional experience
Work History
Personal Support Worker
St. Ann's Bay Regional Hospital
09.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
Health Records Clerk
St. Ann’s Bay Regional Hospital
06.2022 - Current
- Streamlined the records retrieval process for medical professionals, ensuring timely access to essential information.
- Assist Nurses with Patient Care Duties (Temperature checks, Blood Pressure etc.), Assist nurses with the Repositioning of patients, Assist with Psychiatric Patients
- Trained new Health Records Clerks, fostering a culture of accuracy and efficiency within the department.
- Enhanced patient experience by maintaining accurate and up-to-date health records.
- Maintained the confidentiality of sensitive patient data by adhering to strict security protocols.
- Assisted in the development of departmental policies related to health records management, ensuring consistency and compliance across all staff members.
- Assisted in preparation of medical reports for external parties.
- Assisted in training new staff on medical record processing and filing procedures.
Customer Service /Cashier
Square one Laundry and Dry Cleaning
07.2021 - 12.2021
- Input Customer data into System, Process customer clothes, Operate Cash register, Greet and Interact with customers, Answer Telephone
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Operator (Telephone)
St .Ann’s Bay Regional Hospital
02.2021 - 06.2021
- Operate Switch board, Answer and direct calls to desired person or company, Assist visitors and staff with complaints
- Partnered with other departments to facilitate seamless issue escalation when necessary.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Assistant inventory Clerk
St. Ann’s Bay Regional Hospital
06.2020 - 06.2021
- Keep track of goods and supplies in store, Signing off on deliveries, Count ,track, and restock shelves, Checking invoices
- Maintained inventory count, tracked usage, and documented variances.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Accounting Team Assistant
St. Ann’s Bay Regional Hospital
01.2020 - 06.2021
- Assisting Staff and visitor at front desk, Distribute Pay slips, Assist in Procurement, Write and tick off invoices, Write payment vouchers
- Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
- Maintained open lines of communication between departments to enhance overall company performance.
- Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.
JCDC (Worked in the SAB office)
Office Assistant
07.2019 - 08.2019
- Greeting and directing visitors to the organization, Answering Telephone and taking messages.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Librarian
Jamaica Library Society
07.2018 - 08.2018
- Collecting, organizing and issuing library books
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Catalogued and organized books, materials and other documents for proper library management.
Education
NCTVET Business Administration Level 3 – Administrative Assistant - Business Administration And Management
HEART/NSTA
St. Anns Bay11.2022
NCTVET Business Administration Level 2 – Secretarial skills - Business Administration And Management
HEART/NSTA
St. Anns Bay11.2021
CAP Poultry Production Level 2 - Postsecondary Education
Village Academy (School of Agriculture)
Moneague 09.2021
City and Guilds Mathematics and English Stage 3 - Secondary Education
Village Academy (School of Agriculture)
Moneague 09.2021
NCTVET Greenhouse Technology level 2 - Agricultural Education
Village Academy (School of Agriculture)
Moneague 09.2021
NCTVET Data Entry Processor Level 2 – Job Certification - Data Entry
HEART/NSTA
Kingston 07.2021
School Leaving Certificate - Science Education
Ferncourt High School
Claremont 07.2018
Skills
- Proficient in Microsoft Office (Word, PowerPoint, Excel, Note, Outlook, Publisher)
- Type 25 words or more at reasonable Speed
- Operate telephone switch board
- Mobility Assistance
- Patient Care
- Social support
- Privacy and confidentiality
- Personal Hygiene Assistance
- Emotional Support
- Housekeeping tasks
- Compassionate Care
- Recreational Activities
- Medication organization
- First aid and safety
- Respectful and Compassionate
- Verbal and written communication skills
- Organizational abilities
- Patient confidentiality
- Customer Service
- Filing systems expertise
- Appointment Scheduling
Activities
- Interacting with animals
- Sports - Swimming
- Socialize with peers
- Reading, Listening to music and singing
- Babysitting
- Assist the elderly
Volunteer Experience
- 2022- Present, St. Ann's Bay Regional Hospital Paediatric Ward
- 2019- Present St. Ann Mustard Seed Community
- 2013 - Present, Member of Mines first holiness YP
- 2016 - Present, Mines First Holiness young adults choir
- 04/2017, Community Service at the Mt. Zion branch library
- 07/2018, National Youth Service
- 2018 - 2019, Village Academy 4H member
- 07/2019, National Youth Service
- 08/17/19 - 08/18/19, Volunteer at Jewels Resort Runaway Bay St. Ann
- 01/2020 - Present, Calabar Assembles of Holiness Youth Group
References
- DENISE JACKSON, Justice of the Peace, Mines District, St.Ann, 876-881-6634
- JOSEPHINE HENRY, Accounting Clerk, St. Ann’s Bay Regional Hospital, 876-452-1743
Languages
English
Bilingual or Proficient (C2)
Timeline
Personal Support Worker
St. Ann's Bay Regional Hospital
09.2022 - Current
Health Records Clerk
St. Ann’s Bay Regional Hospital
06.2022 - Current
Customer Service /Cashier
Square one Laundry and Dry Cleaning
07.2021 - 12.2021
Customer Service Operator (Telephone)
St .Ann’s Bay Regional Hospital
02.2021 - 06.2021
Assistant inventory Clerk
St. Ann’s Bay Regional Hospital
06.2020 - 06.2021
Accounting Team Assistant
St. Ann’s Bay Regional Hospital
01.2020 - 06.2021
JCDC (Worked in the SAB office)
Office Assistant
07.2019 - 08.2019
Librarian
Jamaica Library Society
07.2018 - 08.2018
NCTVET Business Administration Level 3 – Administrative Assistant - Business Administration And Management
HEART/NSTA
NCTVET Business Administration Level 2 – Secretarial skills - Business Administration And Management
HEART/NSTA
CAP Poultry Production Level 2 - Postsecondary Education
Village Academy (School of Agriculture)
City and Guilds Mathematics and English Stage 3 - Secondary Education
Village Academy (School of Agriculture)
NCTVET Greenhouse Technology level 2 - Agricultural Education
Village Academy (School of Agriculture)
NCTVET Data Entry Processor Level 2 – Job Certification - Data Entry
HEART/NSTA
School Leaving Certificate - Science Education
Ferncourt High School
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