Travis Morris
Montego Bay
Summary
Extensive experience in numerous industries makes me a flexible, adaptable, and driven candidate. “The obstacle matters not as long as determination is within” is what best describes me. I thrive under a plethora of conditions; whether working alongside a team or working alone. Efficiency is not optional, it is compulsory.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Inbound Customer Support Agent
National Pen Ltd
Montego Bay, Jamaica
2024 - Current
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Managed escalated cases, ensuring timely resolution while maintaining high service standards.
Inside Sales Representative
National Pen
01.2022 - 01.2024
- Served as a major arm of the sales process (pre-sale, during and post-sale) involved in promotional products. Stepped into the capacity of customer service and escalations when required by the customer.
Customer Service Associate
ITEL BPO
01.2019 - 01.2021
- Provided technical support for clients on a wide range of appliances and other company Products. Alongside selling a wide range of kitchen products and appliances.
- Conferred with customers about concerns with products or services to resolve problems and retain loyalty.
- Matriculated from Junior Trainer Program and trained several batches of employees for my Business Unit.
Customer Service Specialist
Continuum (formerly Conduent)
01.2018 - 01.2019
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status. Boosting Sales by 20% in only my first year.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies. Leading to a 30% reduction in employee turnover.
Customer Service Representative
Teleperformance
01.2017 - 01.2018
- Drove team revenue totals by bringing in over USD 1000 in sales month after month.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. An additional 40% of my customers applied for additional services as a direct result.
Education
Bachelor of Science - Marine Biology and Analytical Chemistry
University of the West Indies Mona
01-2017
Mathematics, Biology and Chemistry
Montego Bay Community College
01-2013
Skills
- Complaint handling
- CRM software
- Customer service excellence
- Adaptability and flexibility
- Microsoft windows and office
- Effective communication
Interests
Swimming, Playing Football, Reading Success Books, Writing Poetry
Certification
Heart/NSTA Certification in Customer Service
CONTACT
- PHONE: (876)513-5444
- Address: Montego Bay, St. James
- EMAIL: Morris.r.travis@gmail.com
Timeline
Inside Sales Representative
National Pen
01.2022 - 01.2024
Customer Service Associate
ITEL BPO
01.2019 - 01.2021
Customer Service Specialist
Continuum (formerly Conduent)
01.2018 - 01.2019
Customer Service Representative
Teleperformance
01.2017 - 01.2018
Mathematics, Biology and Chemistry
Montego Bay Community College
Inbound Customer Support Agent
National Pen Ltd
2024 - Current
Bachelor of Science - Marine Biology and Analytical Chemistry
University of the West Indies Mona