Summary
Overview
Work History
Education
Skills
Interests
Certification
CONTACT
Timeline
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Travis Morris

Montego Bay

Summary

Extensive experience in numerous industries makes me a flexible, adaptable, and driven candidate. “The obstacle matters not as long as determination is within” is what best describes me. I thrive under a plethora of conditions; whether working alongside a team or working alone. Efficiency is not optional, it is compulsory.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Inbound Customer Support Agent

National Pen Ltd
Montego Bay, Jamaica
2024 - Current
  • Resolved customer inquiries via phone, email, and chat to enhance satisfaction.
  • Collaborated with cross-functional teams to streamline support processes and improve response times.
  • Managed escalated cases, ensuring timely resolution while maintaining high service standards.

Inside Sales Representative

National Pen
01.2022 - 01.2024
  • Served as a major arm of the sales process (pre-sale, during and post-sale) involved in promotional products. Stepped into the capacity of customer service and escalations when required by the customer.

Customer Service Associate

ITEL BPO
01.2019 - 01.2021
  • Provided technical support for clients on a wide range of appliances and other company Products. Alongside selling a wide range of kitchen products and appliances.
  • Conferred with customers about concerns with products or services to resolve problems and retain loyalty.
  • Matriculated from Junior Trainer Program and trained several batches of employees for my Business Unit.

Customer Service Specialist

Continuum (formerly Conduent)
01.2018 - 01.2019
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status. Boosting Sales by 20% in only my first year.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies. Leading to a 30% reduction in employee turnover.

Customer Service Representative

Teleperformance
01.2017 - 01.2018
  • Drove team revenue totals by bringing in over USD 1000 in sales month after month.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. An additional 40% of my customers applied for additional services as a direct result.

Education

Bachelor of Science - Marine Biology and Analytical Chemistry

University of the West Indies Mona
01-2017

Mathematics, Biology and Chemistry

Montego Bay Community College
01-2013

Skills

  • Complaint handling
  • CRM software
  • Customer service excellence
  • Adaptability and flexibility
  • Microsoft windows and office
  • Effective communication

Interests

Swimming, Playing Football, Reading Success Books, Writing Poetry

Certification

Heart/NSTA Certification in Customer Service

CONTACT

  • PHONE: (876)513-5444
  • Address: Montego Bay, St. James
  • EMAIL: Morris.r.travis@gmail.com

Timeline

Inside Sales Representative

National Pen
01.2022 - 01.2024

Customer Service Associate

ITEL BPO
01.2019 - 01.2021

Customer Service Specialist

Continuum (formerly Conduent)
01.2018 - 01.2019

Customer Service Representative

Teleperformance
01.2017 - 01.2018

Mathematics, Biology and Chemistry

Montego Bay Community College

Inbound Customer Support Agent

National Pen Ltd
2024 - Current

Bachelor of Science - Marine Biology and Analytical Chemistry

University of the West Indies Mona
Travis Morris