Tracy Reid, MSc., BSc.
34 Cleopatra Avenue, Kingston 19,,Jamaica
Summary
Dynamic and accomplished professional with over nine years of experience managing and optimising public sector operations. Expertise in leadership, budget administration, planning, and coordination fosters efficient workflow and enhances team performance. Proven ability to thrive in collaborative environments while adeptly managing responsibilities independently. A commitment to maintaining operational excellence and ensuring compliance with established standards underpins all activities. Ready to leverage extensive operational knowledge to drive success in an Admin Services Manager role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrator
Caribbean Public Health Agency (CARPHA)
01.2022 - Current
- Operational Responsibilities
- Manage Inventory and procurement of local supplies.
- Supervise the activities of the Office Attendant and conduct performance evaluation as required.
- Manage the building maintenance activities (e.g. AC service contracts, pest control, landscaping)
- Participate in management review meetings and support updating the risk register.
- Review internal policies and SOP and provide feedback.
- Ensure proper maintenance of administrative records physically and electronically.
- Prepare individual work plan (IWP) and quarterly administration reports.
- Financial Responsibilities:
- Effectively manage the Department’s accounting system, accounts payable, managing petty cash, completing bank reconciliations and updating accounting software as required.
- Prepare quarterly budgets and monitor the Department’s spending.
- Ensure compliance with CARPHA’s internal processes while administering payments and procuring goods and services.
- Ensure timely filing for statutory deductions following the Government of Jamaica guidelines.
- Maintain updated tax compliance certificate (TCC).
- Human Resource Responsibilities
- Act as an HR focal point to coordinate HR activities, including medical assessments and health and life insurance enrollment.
- Plan and coordinate wellness activities for the Department.
- Maintain personnel records for the Department.
- Prepare and monitor the Department's annual leave plan.
- Support Responsibilities
- Coordinate meetings and disseminate materials as required.
- Draft correspondence to internal and external stakeholders.
- Dispatch completed certificate of analysis to CARPHA member states.
- Prepare meeting notes and action items from the Department’s meeting.
- Coordinate travel arrangements as per CARPHA internal duty travel guidelines.
- Provide support and recommendations to the Head of Department in non-technical areas as required.
Programme Administrator
Ministry of Health and Wellness, HIV/STI/TB Unit
03.2019 - 01.2022
- Prepared monthly attendance and inventory reports to track resource utilization.
- Submitted annual individual work plans and quarterly reviews to assess progress.
- Ensured timely information flow between programme stakeholders, field teams, and administration.
- Coordinated training sessions, conferences, and meetings to enhance stakeholder engagement.
- Facilitated communication with internal and external parties through letters and emails.
- Encouraged treatment site participation in Project Echo by resolving bottlenecks.
- Assisted in Data Quality Assessment activities at HIV treatment sites across Jamaica.
- Supported budget implementation and monitoring while preparing monthly financial reports.
Office Manager
Southeast Regional Health Authority, Regional Office
02.2018 - 02.2019
- Oversaw comprehensive office management, including HR functions and inventory control.
- Supervised Bearer, Office Attendant, Telephone Operator, and Store Clerk staff.
- Collaborated with Director of Operations to develop effective operational policies.
- Managed master conference room, scheduling appointments and meetings efficiently.
- Coordinated planning for Welfare Committee activities.
- Prepared procurement documents in compliance with Government of Jamaica guidelines.
- Verified financial documents prior to submission for payment processing.
- Maintained safety standards and participated in the Region's Disaster Preparedness Programme.
Registration Clerk
Electoral Office of Jamaica
02.2016 - 02.2018
- Coordinated residence verification efforts in collaboration with Office Manager.
- Guided electors in accurately completing registration forms.
- Assisted in organizing General and Local election activities.
- Provided detailed information on registration procedures to electors.
- Recorded minutes for weekly constituency meetings to ensure clear communication.
- Performed data entry on Election Management System (EMS) for General Election.
- Assumed Office Manager responsibilities in absence, maintaining operational continuity.
Education
Master of Science - Trauma Studies & Integrative Counselling
University of Technology
Jamaica11.2022
Bachelor of Science - Business Administration
The University of The Commonwealth Caribbean
Jamaica07.2017
Skills
- Team building and leadership
- Communication Skills
- Ability to Multitask
- Adaptability
- Planning and Coordination
- Attention to detail
- Budget Administration
- Project management
Certification
- Supporting Employee Wellbeing, University of Canterbury, March 2025
- AI Ethics for Professionals, Davidson College, February 2025
- Better Business Writing Skills, Udemy Inc., March 2023.
- Essentials of Supervisory Management, Management Institute for National Development (MIND), March 2021.
- Minutes Writing for Administrative Professional, Management Institute for National Development (MIND), January 2021
- Principles & Practices of Project Management, The University of West Indies, Mona School of Business- November 2018
VOLUNTEER EXPERIENCE
Wellness Committee Member, Caribbean Public Health Agency (CARPHA)-April 2023- Present
Secretary- CARPHA Staff Association- Jul 2022- Jul 2024
Affiliations
- Member, Jamaican Psychological Society (JamPsych)
- Aug 2021 — Present
Timeline
Administrator
Caribbean Public Health Agency (CARPHA)
01.2022 - Current
Programme Administrator
Ministry of Health and Wellness, HIV/STI/TB Unit
03.2019 - 01.2022
Office Manager
Southeast Regional Health Authority, Regional Office
02.2018 - 02.2019
Registration Clerk
Electoral Office of Jamaica
02.2016 - 02.2018
Master of Science - Trauma Studies & Integrative Counselling
University of Technology
Bachelor of Science - Business Administration
The University of The Commonwealth Caribbean
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