Tracy-ann Henry-Jones
Richards Pen St Mary, Jamaica W.I.
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Overview
13
13
years of professional experience
Work History
Virtual Customer Service Agent
Care Solace
05.2022 - Current
- Works directly with individuals seeking care by identifying and matching providers based on criteria set by individuals.
- Assist by offering conference calls with providers and individuals to connect two parties.
- Conduct follow up to make sure the individual is happy with the care they are receiving from the provider.
Customer Service Representative
IBEX
07.2020 - 03.2022
- Developed and updated databases to handle customer data.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
Sales Representative
Honey Bun
02.2018 - 10.2019
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in customer database.
Bookkeeper
Femat Accounting
05.2014 - 07.2015
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reported financial data and updated financial records in ledgers and journals.
- Input financial data and produced reports using Microsoft excel.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Cashier
Cool Oasis Gas Station
12.2010 - 11.2011
- Welcomed customers and helped determine their needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
St Mary High
Highgate St Mary07.2003
Front Office Level 2 -
College of Hospitality And Vocational Skills
Ocho Rios 07.2009
Caribbean Examination Council -
Oracabessa High Evening Institute
Oracabessa, St Mary07.2010
Skills
- Excellent customer service skills
- Proven ability to work under pressure
- Good time management
- Good Listening Skills
Timeline
Virtual Customer Service Agent
Care Solace
05.2022 - Current
Customer Service Representative
IBEX
07.2020 - 03.2022
Sales Representative
Honey Bun
02.2018 - 10.2019
Bookkeeper
Femat Accounting
05.2014 - 07.2015
Cashier
Cool Oasis Gas Station
12.2010 - 11.2011
High School Diploma -
St Mary High
Front Office Level 2 -
College of Hospitality And Vocational Skills
Caribbean Examination Council -
Oracabessa High Evening Institute
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