Tracy-ann Henry-Jones
Richards Pen St Mary, Jamaica W.I.
Summary
Customer Service Representative, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Care Coordinator
Care Solace
669 2nd St, Suite 100, Encinitas California (Remote)
05.2022 - 10.2024
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Customer Service Representative
IBEX
Ocho Rios St Ann
07.2020 - 03.2022
- Developed and updated databases to handle customer data.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
Sales Representative
Honey Bun
Ocho rios St Ann
02.2018 - 10.2019
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in customer database.
Cashier
Cool Oasis Gas Station
Rio Nuevo St Mary
12.2010 - 11.2011
- Welcomed customers and helped determine their needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Bookkeeper
Jones Accounting Assoc
Port Maria, Jamaica
04.2006 - 02.2007
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Education
Caribbean Examination Council -
Oracabessa High Evening Institute
07.2010
Front Office Level 2 -
College of Hospitality And Vocational Skills
07.2009
High School Diploma -
St Mary High
07.2003
Skills
- Excellent customer service skills
- Proven ability to work under pressure
- Good time management
- Good Listening Skills
- Active Listening
Timeline
Care Coordinator
Care Solace
05.2022 - 10.2024
Customer Service Representative
IBEX
07.2020 - 03.2022
Sales Representative
Honey Bun
02.2018 - 10.2019
Cashier
Cool Oasis Gas Station
12.2010 - 11.2011
Bookkeeper
Jones Accounting Assoc
04.2006 - 02.2007
Front Office Level 2 -
College of Hospitality And Vocational Skills
High School Diploma -
St Mary High
Caribbean Examination Council -
Oracabessa High Evening Institute
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