Tracy-ann Henry-Jones
Richards Pen St Mary, Jamaica W.I.
Summary
Customer Service Representative, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Care Coordinator
Care Solace
05.2022 - 10.2024
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Customer Service Representative
IBEX
07.2020 - 03.2022
- Developed and updated databases to handle customer data.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
Sales Representative
Honey Bun
02.2018 - 10.2019
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in customer database.
Cashier
Cool Oasis Gas Station
12.2010 - 11.2011
- Welcomed customers and helped determine their needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Bookkeeper
Jones Accounting Assoc
04.2006 - 02.2007
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Education
Caribbean Examination Council -
Oracabessa High Evening Institute
07.2010
Front Office Level 2 -
College of Hospitality And Vocational Skills
07.2009
High School Diploma -
St Mary High
07.2003
Skills
- Excellent customer service skills
- Proven ability to work under pressure
- Good time management
- Good Listening Skills
- Active Listening
Timeline
Care Coordinator
Care Solace
05.2022 - 10.2024
Customer Service Representative
IBEX
07.2020 - 03.2022
Sales Representative
Honey Bun
02.2018 - 10.2019
Cashier
Cool Oasis Gas Station
12.2010 - 11.2011
Bookkeeper
Jones Accounting Assoc
04.2006 - 02.2007
Front Office Level 2 -
College of Hospitality And Vocational Skills
High School Diploma -
St Mary High
Caribbean Examination Council -
Oracabessa High Evening Institute
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