Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Traciann Johnson

Traciann Johnson

Records Officer
Spanish Town,Jamaica

Summary

Reliable and hardworking professional with a strong background in customer-facing roles, seeking to establish a long-term career in a dynamic environment. Committed to exceeding business objectives through efficient task execution, exceptional customer service, and a results-oriented mindset. Skilled in cash handling, inventory management, and transaction processing, with proven adaptability and problem-solving abilities. A dedicated team player with excellent communication skills, focused on contributing positively to team success and overall customer satisfaction.

Overview

3
3
years of professional experience

Work History

Toll Collector

United Management Services Ltd
14 1/2 Retirement Road , Kingston 5
07.2024 - Current
  • Accurately process toll payments using cash, debit/credit cards, and EZ-Pass through a Point-of-Sale (POS) system; issues change as needed.
  • Provide prompt, courteous, and professional service to motorists, ensuring a positive customer experience.
  • Maintain detailed and accurate records of all transactions and end-of-shift cash balances.
  • Assess toll charges based on vehicle classification, reclassifying when necessary, and collect payments efficiently.

Customer Service Representative (Lowes Account)

Ibex Global
Portmore, Jamaica
05.2024 - 06.2024
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Identify customers' needs, clarify information, research every issue and provide solutions
  • Keep record of all conversation in call center database in a comprehensive way

Records Clerk/Indebtedness officer (RIM1)

Accountant General's Department
Kingston 5, Jamaica
05.2022 - 02.2024
  • Execute indebtedness checks requested by various stakeholders including MOFPS, TAJI, AGD Pensions among others
  • Prepare interest calculations based on clients loans to assess indebtedness of clients

Acting Loan Officer

Accountant General's Department
Kingston 5, Jamaica
05.2023 - 09.2023
  • Prepares Payment Vouchers for all new loans, refunds, transfers etc
  • Using the relevant system
  • Dispatches Salary Deductions and Amortization Schedules to the customer and relevant MDAS
  • Updates loan accounts daily, according to remittances from MDAS
  • Provides general information on matters relating to loan portfolios
  • Perform any other related duties that may be assigned from time to time

Records Clerk

National Peoples Co-operative Bank of Jamaica Limited
Chapleton, Jamaica
01.2016
  • 2 weeks high school working experience in the year
  • File deposit slips
  • Sorting documents alphabetically and according to content, dates, significance, etc

Education

Business Studies -

Claude Mckay High School
James Hill
06.2017

Government Accounting

Management Institute For National Development
235 Old Hope Road, Kingston

Skills

  • Multitasking
  • SYNDI Database Management
  • Records Maintenance
  • NSIPP Database Management
  • Point-of-sale system operation
  • Adaptability and flexibility

Reference

Available upon request

Timeline

Toll Collector

United Management Services Ltd
07.2024 - Current

Customer Service Representative (Lowes Account)

Ibex Global
05.2024 - 06.2024

Acting Loan Officer

Accountant General's Department
05.2023 - 09.2023

Records Clerk/Indebtedness officer (RIM1)

Accountant General's Department
05.2022 - 02.2024

Records Clerk

National Peoples Co-operative Bank of Jamaica Limited
01.2016

Business Studies -

Claude Mckay High School

Government Accounting

Management Institute For National Development

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