Tracey Ann Coke
Kingston
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable cashier offering unmatched customer service and workplace focus. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
7
7
years of professional experience
Work History
Cashier / Customer Service Agent
SuperValu Home Centre
06.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cashier / Customer Service Agent
Mona Total Service Station
02.2022 - 06.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Housekeeper
Grace Garden Guesthouse
06.2017 - 12.2019
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
NCTVET Secretarial Studies Level ll - Business Administration
National Academy
119 Duke Street ,Kingston 10.2007
Graduate Certificate -
Christiana High School
Christiana , Manchester 12.2005
Skills
- Microsoft word
- Excel
- Access
- Analytical and Critical Thinking
- Flexible and Adaptable
- Excellent Communication
- Decision-Making
- Analytical Thinking
References
Available upon request
Timeline
Cashier / Customer Service Agent
SuperValu Home Centre
06.2023 - Current
Cashier / Customer Service Agent
Mona Total Service Station
02.2022 - 06.2023
Housekeeper
Grace Garden Guesthouse
06.2017 - 12.2019
NCTVET Secretarial Studies Level ll - Business Administration
National Academy
Graduate Certificate -
Christiana High School
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