Tracey Baugh
Montego Bay
Summary
Dynamic and results-driven HR professional with over 25 years of comprehensive experience in talent acquisition, employee relations, performance management, and organizational development. Adept at fostering a positive workplace culture and implementing innovative HR strategies that align with business objectives. Proven ability to build strong relationships with employees at all levels and drive engagement while managing complex HR challenges.
Overview
22
22
years of professional experience
Work History
Head of Employee Development / Director of Human Resource / Human Resource Manager
Segoso Caribbean
10.2020 - Current
- Charged with the responsibility of managing the Human Resource and Recruiting Department
- Created, implemented and directed creative strategies for the Company including contract tracking and absentee tracking
- Created a number of retention strategies to boost overall staff morale such as awards ceremonies and monthly team incentives
- Conciliated and arbitrated to resolve industrial relations disputes
- Short-listed and conducted interviews for all departments.
Chief Consultant and Founder
OutsourceHR Ja.
05.2020 - Current
- Full service HR/ER consultancy and outsourcing services
Human Resource Manager / Marketing and Sales Manag
Ward's Power Tools
10.2019 - 06.2020
- Charged with the responsibility of managing the Human Resource and Recruiting Department
- Created, implemented and directed creative strategies for the Company including contract tracking and absentee tracking
- Created a number of retention strategies to boost overall staff morale such as awards ceremonies and monthly team incentives
- Conciliated and arbitrated to resolve industrial relations disputes
- Short-listed and conducted interviews for all departments.
Director of Human Resource
Itelbpo Smart Solutions
10.2018 - 10.2019
- Charged with the responsibility of managing the Human Resource and Recruiting Department
- Created, implemented and directed creative strategies for the Company including contract tracking and absentee tracking
- Created a number of retention strategies to boost overall staff morale such as awards ceremonies and monthly team incentives
- Conciliated and arbitrated to resolve industrial relations disputes
- Short-listed and conducted interviews for all departments.
Director of Human Resource
24-7 Intouch
07.2016 - 05.2018
- Charged with the responsibility of managing the Human Resource and Recruiting Department
- Created, implemented and directed creative strategies for the Company including contract tracking and absentee tracking
- Created a number of retention strategies to boost overall staff morale such as awards ceremonies and monthly team incentives
- Conciliated and arbitrated to resolve industrial relations disputes
- Short-listed and conducted interviews for all departments.
Human Resource Manager
Global Gateway Solutions
07.2015 - 07.2016
- Charged with the responsibility of managing the Human Resource and Recruiting Department
- Created, implemented and directed creative strategies for the Company including contract tracking and absentee tracking
- Created a number of retention strategies to boost overall staff morale such as awards ceremonies and monthly team incentives
- Conciliated and arbitrated to resolve industrial relations disputes
- Short-listed and conducted interviews for all departments.
Human Resource Manager
AJAS Aviation Services
02.2014 - 04.2015
- Charged with the responsibility of managing the Human Resource and Recruiting Department
- Created, implemented and directed creative strategies for the Company including contract tracking and absentee tracking
- Created a number of retention strategies to boost overall staff morale such as awards ceremonies and monthly team incentives
- Conciliated and arbitrated to resolve industrial relations disputes
- Short-listed and conducted interviews for all departments.
Branch Manager
Rapid Tru Value
08.2013 - 02.2014
- Charged with the responsibility of managing the branch in Montego Bay
- Short-listed and conducted interviews for all departments
- Oversee all administrative functions
- Processed and followed up on all staff-related incidents
- Managed all aspects of cost control and warehouse.
Human Resource Manager
ADS Global
06.2012 - 08.2013
- Charged with the responsibility of managing the Human Resource and Recruiting Department
- Created, implemented and directed creative strategies for the Company including contract tracking and absentee tracking
- Created a number of retention strategies to boost overall staff morale such as awards ceremonies and monthly team incentives
- Conciliated and arbitrated to resolve industrial relations disputes
- Short-listed and conducted interviews for all departments.
Concierge Manager
Beaches Negril Resort and Spa
11.2010 - 12.2011
- Charged with the responsibility of managing the Suites Concierge Department
- Created, implemented and directed creative strategies for revenue retention such as cabana by twilight, etc
- Conflict Management Resolution
- Act as Guest Services Duty Manager on a bi-monthly basis
- Act as Resort Manager on Duty on a bi-monthly basis.
Human Resource Manager
Holiday Inn Sunspree Resort
08.2009 - 08.2010
- Charged with the responsibility of managing the Human Resource and Recruiting Department
- Created, implemented and directed creative strategies for the Company including contract tracking and absentee tracking
- Created a number of retention strategies to boost overall staff morale such as awards ceremonies and monthly team incentives
- Conciliated and arbitrated to resolve industrial relations disputes
- Short-listed and conducted interviews for all departments.
Group Sales and Marketing Manager
Goldstar Restaurants
03.2007 - 07.2009
- Charged with the responsibility of managing the Sales & Marketing Teams for The Brewery, The Dock and Nikkita's
- Created, implemented and directed creative strategies for the department
- Main event planner for numerous weddings, graduations, staff functions, corporate retreats, etc
- This ranged from planning the menu, working closely with florists and decorators, ordering tents, seating, table, etc.
Human Resource Manager
Caribbean Asset Management
07.2002 - 02.2007
- Charged with the responsibility of managing the Human Resource and Recruiting Department
- Created, implemented and directed creative strategies for the Company including contract tracking and absentee tracking
- Created a number of retention strategies to boost overall staff morale such as awards ceremonies and monthly team incentives
- Conciliated and arbitrated to resolve industrial relations disputes
- Short-listed and conducted interviews for all departments.
Education
Certificate in Industrial and Employee Relations -
University Colleges of the Caribbean
01.2018
Certificate - Human Resource Management
University College of The Caribbean
Montego Bay06.2018
Certificate in Public Relations -
Institute of Management And Production Kingston
Diploma: Institutional / Catering Management - undefined
University of Technology Kingston
High School Diploma: Business - undefined
Immaculate Conception High School
Skills
- HR Policies Implementation & Compliance
- Talent Acquisition & Recruitment
- Industrial Relations & Conflict Resolution
- Workforce Planning
- Data-Driven Decision Making
- Performance Management
- Employee Relations
- Training/Development
- Customer Service/Customer Experience
- Hotel Operations Management
- Marketing
- Payroll and Benefits Administration
Temporary Positions During School
- Sandals Montego Bay, Kent Avenue, Montego Bay, Food and Beverage Trainee, Summer 1998
- Le Meridien Jamaica Pegasus, Kingston, Human Resources Officer, Christmas 1997
- Le Meridien Jamaica Pegasus, Kingston, Front Office Agent, Summer 1997
Consultancy
- Industrial Relations Consultant - Advanced Call Center Technologies (ACT) and other private entities
- HR/ER Consultant - Jamaica Citadel Insurance Brokers, Pembrooke Shipping, Delapenha's Funeral Home, Radiology West, Mundo Finance, Cazoumar Investments
Timeline
Head of Employee Development / Director of Human Resource / Human Resource Manager
Segoso Caribbean
10.2020 - Current
Chief Consultant and Founder
OutsourceHR Ja.
05.2020 - Current
Human Resource Manager / Marketing and Sales Manag
Ward's Power Tools
10.2019 - 06.2020
Director of Human Resource
Itelbpo Smart Solutions
10.2018 - 10.2019
Director of Human Resource
24-7 Intouch
07.2016 - 05.2018
Human Resource Manager
Global Gateway Solutions
07.2015 - 07.2016
Human Resource Manager
AJAS Aviation Services
02.2014 - 04.2015
Branch Manager
Rapid Tru Value
08.2013 - 02.2014
Human Resource Manager
ADS Global
06.2012 - 08.2013
Concierge Manager
Beaches Negril Resort and Spa
11.2010 - 12.2011
Human Resource Manager
Holiday Inn Sunspree Resort
08.2009 - 08.2010
Group Sales and Marketing Manager
Goldstar Restaurants
03.2007 - 07.2009
Human Resource Manager
Caribbean Asset Management
07.2002 - 02.2007
Certificate in Industrial and Employee Relations -
University Colleges of the Caribbean
Certificate - Human Resource Management
University College of The Caribbean
Certificate in Public Relations -
Institute of Management And Production Kingston
Diploma: Institutional / Catering Management - undefined
University of Technology Kingston
High School Diploma: Business - undefined
Immaculate Conception High School
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