Tracey-Ann Blair
Mandeville
Summary
Tracey-Ann Blair is a highly motivated employee with a desire to take on new challenges. Having a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering a new skill.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Acting Manager
Sutherland Global
11.2024 - 03.2025
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Celebrate with client to developed, implement and monitor all internal communications.
- Analyzing real-time and Historical data.
- Determine KPI's and monitor to identify areas for improvement.
Acting Senior Associate
Sutherland Global
06.2024 - 10.2024
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing customer satisfaction to maintain a 100% standard
- Meets company standards, such as quality, adherence to schedule, and meeting KPIs
- Enhanced team performance by sharing expertise
- Performs in dept analyst into teams’ performance through contact mining to complete RCAs
- Manage teams’ performance by implementing and executing actions to maintain consistency across teams’ KPIs
- Through acting implemented, have seen an increase in performance Q3-4 by 50-80 bps
- Complete presentation to the Service Delivery team on assigned associates and have client facing meetings
Associate Account Manager
Sutherland Global
07.2017 - 05.2024
- Oversee multiple accounts and worked diligently to meet and exceed performance goals
- Developed successful customer relationships and quickly resolved service requests to increase sales 100 percent target
Customer Service Agent
Data Mint
09.2021 - 04.2022
- Suggest suitable options for unavailable products and services to retain customers 100 percent sales,
- Deliver fast, friendly, and knowledgeable service for routine questions and service complaints
Part-time Server Assistant
MC-veg
07.2016 - 05.2017
- Waiting approximately 5-7 assigned tables daily
- Check thesales report at the end of each shift to seetheprofit margins
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
Debt Collection Agent
Alliance One Teleperformance
01.2014 - 05.2015
- Build rapport with customers by demonstrating understanding of their situation while seeking fair resolutions
- Processed payments and applied them to customer balances
- Maintained high volume of calls and met demands of busy and productive group
Seasonal Customer Relation Officer
Reliable Shipping
06.2009 - 05.2013
- Answered inbound calls, chats, and emails to facilitate customers
- Consulted with customers to resolve service and billing
- Maintained high satisfaction ratings with customers by providing exceptional service and support
Education
Certification in Food and Beverage Restaurants service Supervision - Food And Beverage Restaurant Service Supervision: Supervision
HEART
Manchester03.2017
High School Diploma - CXC (Caribbean Examination Council 6 passes)
Black River High School
Black River, St.Elizabeth06.2009
Skills
- Problem-Solving
- Opportunities Identification
- Customer Service
- Overcoming Objections
- Excellent Communication Skill
- Performance Tracking
- Client report
- Training and mentoring
- Performance monitoring
- Team leadership
- Team supervision
Certification
CXC's and CCSLC, 3, 3, 3, 3, 2
Timeline
Acting Manager
Sutherland Global
11.2024 - 03.2025
Acting Senior Associate
Sutherland Global
06.2024 - 10.2024
Customer Service Agent
Data Mint
09.2021 - 04.2022
Associate Account Manager
Sutherland Global
07.2017 - 05.2024
Part-time Server Assistant
MC-veg
07.2016 - 05.2017
Debt Collection Agent
Alliance One Teleperformance
01.2014 - 05.2015
Seasonal Customer Relation Officer
Reliable Shipping
06.2009 - 05.2013
Certification in Food and Beverage Restaurants service Supervision - Food And Beverage Restaurant Service Supervision: Supervision
HEART
High School Diploma - CXC (Caribbean Examination Council 6 passes)
Black River High School
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