Tracey-Ann Blair
Mandeville, Manchester,Heartease
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Account Management
SutherlandGlobal
07.2022 - Current
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Troubleshoot Resolve Customers Technical issues.
- Work with customers to find the prices that will suits their needs.
Customer Service Agent
Mint
09.2021 - 04.2022
- I worked on the Recipe Unlimited program for one of their restaurants called Swiss Chalet taking and processing orders over the phone and taking and providing resolutions to guests for incorrect, wrong or missing orders.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Suggested suitable options for unavailable products and services to retain customers.
Associate Account Manager
Sutherlandglobal
07.2017 - 12.2020
- Inbound calls on the AT&T program doing sales,customer service, customer loyalty, technical support,and filling the capacity of mentor to new hires and technical support for Directv Stream Care.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Part-time Server Assistant
MC-vege
07.2016 - 05.2017
- Carried food orders to specific restaurant tables and served guests.
- Set up tables and chairs for parties and large groups.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
- Retrieved and transported dirty tableware to dishwashing area.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
- Effectively multitasked within fast-paced environment.
Debt Collection Agent
AllianceOne Teleperformance
01.2014 - 05.2015
- Outbound calls to customers to schedule payment dates or to collect outstanding balances owed to mastercard.
- Processed payments over phone and set up recurring drafts.
- Secured payments by following up with customers which disregarded promise to pay.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Met demands of busy collections group by performing high volume of daily calls.
Seasonal Customer Relation Officer
Reliable Shipping
06.2009 - 05.2013
- Answered inbound calls, chats and emails to facilitate customer s
- Maintained high satisfaction rating with customers by providing exceptional service and su
- Consulted with customers to resolve service and billing.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
Education
Food And Beverage Restaurant Service Supervision - Foods
HEART
Manchester03.2017
High School Diploma -
Black River High School
ST.Elizabeth 06.2009
Skills
- Problem-Solving
- Acquisition and Retention Strategies
- Opportunities Identification
- CRM Software
- Customer Service
- Event Planning
- Overcoming Objections
- Excellent Communication Skills
- Order Processing
Accomplishments
- Customer service
- Data entry
- Order taking
- Stock taking
- Filing
- Customer liaison
Certification
CXC’S and CCSLC
English A 3
History 3
Religious Education 3
Human and social Biology 3
Mathematics CCSLC 2
Timeline
Associate Account Management
SutherlandGlobal
07.2022 - Current
Customer Service Agent
Mint
09.2021 - 04.2022
Associate Account Manager
Sutherlandglobal
07.2017 - 12.2020
Part-time Server Assistant
MC-vege
07.2016 - 05.2017
Debt Collection Agent
AllianceOne Teleperformance
01.2014 - 05.2015
Seasonal Customer Relation Officer
Reliable Shipping
06.2009 - 05.2013
Food And Beverage Restaurant Service Supervision - Foods
HEART
High School Diploma -
Black River High School
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