Tracey-Ann Blair

• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing customer satisfaction to maintain a 100% standard
• Meets job standards, such as quality, adherence to schedule, and meeting KPIs.
• Enhanced team performance by sharing expertise.

• Suggest suitable options for unavailable products and services to retain customers.
• Deliver fast, friendly, and knowledgeable service for routine questions and service complaints.

• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Developed successful customer relationships and quickly resolved service requests to increase sales.

Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak mealtime.

• Build rapport with customers by demonstrating an understanding of their situation while seeking fair resolutions.
• Processed payments and applied them to customer balances.
• Maintained a high volume of calls and met the demands of a busy and productive group.

• Answered inbound calls, chats, and emails to facilitate customers.
• Consulted with customers to resolve service and billing.
• Maintained high satisfaction ratings with customers by providing exceptional service and support.