Summary
Overview
Work History
Skills
Specialized Training
Education And Qualification
Activities
References
Timeline
Generic

Tovia Brown

Kingston,Jamaica

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

TVET Professional (Teach for HEART)

HEART Trust NSTA – Kingston Parish Office
Kingston, Jamaica
09.2023 - Current
  • Successfully planned and delivered workshops tailored to the needs of participants with disabilities, empowering them through interactive training sessions. Contributed in conducting interviews to select potential trainees for the program.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with others to discuss new opportunities.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Treasury/Revenue Officer (AT3) (Acting)

Accountant General’s Department – Revenue & Expenditure Unit
06.2023 - 09.2023
  • Maintain the Traffic Fines account, Maintain and Monitor the AG Appropriation-In-Aid Account daily, Prepare the Third-Party Payments from TAJ and Jamaica Customs Agency, Prepare transaction daily from the AG Central Receipt Account to the Consolidated Fund Account (SWEEP), Assist with the creation of Purchase Order on BOJ online system to facilitate transfer.

Acting Disbursement Officer (AT3)

Accountant General’s Department – Revenue & Expenditure Unit
12.2019 - 06.2023
  • Prepare Requisitions and Withdrawal Orders for funds to be removed from the Consolidated Fund Account at BOJ, Upload Capital, Statutory Deductions, Utilities and GCT payment monthly for Ministries, Departments and Agencies (MDAs), Prepare monthly and fortnightly payroll vouchers for Non-Central Treasury Management System (CTMS) MDAs, Prepare Cash Book for Imprest Main and Control Account, Assist with the creation of Purchase Order on BOJ online system to facilitate transfer.

Records Officer (PIDG/RIM 2)

Accountant General’s Department - Records Vault & Management Unit
09.2018 - 04.2019
  • Assists in facilitating public access to records by preparing documentation for inspections and purchase by members of the public.
  • Developed and implemented records management policies and procedures.
  • Maintained physical and electronic records, ensuring accuracy and security of information.
  • Performed daily maintenance tasks such as archiving documents, filing paperwork, scanning images.

Intern/ Trainee

National Commercial Bank – Collections Unit
06.2016 - 09.2018
  • Transferring of funds from Customers Savings account to their credit account, Contacted delinquent customers, Settled queries for delinquent customers, Assisted in database management using FINACLE software.

Engagement Specialist

STARTEK Inc.
09.2017 - 03.2018
  • Handle member's inquiries both telephonically and by email, Manage and resolve customer's complaints, Provide customers with product and service information

Skills

  • Good interpersonal skills and able to build strong relationships with external and internal customer
  • Excellent customer service skills, resolving complaints and making recommendations
  • Experience of working deadlines and familiar working within busy, fast paced office environment
  • Knowledge in Training and Assessment
  • Knowledge of Government Accounting and software such as GFMS
  • Leadership and team building abilities
  • Proficient in Microsoft Office Suite and QuickBooks
  • Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions

Specialized Training

  • Communication and Customer Service Excellence Sensitization, 02/04/2020
  • Budget Preparation and Management Training Intervention, 11/04/2022

Education And Qualification

  • Training and Assessment Level 4 Certification, HEART College of Innovation & Technology, 10/2023, 03/2024
  • Human Resource Management Certificate, University of the Commonwealth Caribbean, 08/2023
  • Government Accounting Level 1 Module 1- 4, Management Institute for National Development (MIND), 09/2020, 02/2023
  • Bachelor of Science in Psychology, University of the West Indies, Mona, Jamaica, 08/2013, 09/2017

Activities

  • Risk Officer AGD (2021-present)
  • Member and Mentor of Divine Beacon of Change Foundation (2020-present)
  • Assistant Sunday School President Church of God Sanctified Inc. (2018-present)
  • Asst. Technical Director, Church of God Sanctified Inc. (2018-present)
  • Assistant Youth President, Church of God Sanctified Inc. (2018-present)
  • Banking League UWI (2016-2017)

References

Available upon request

Timeline

TVET Professional (Teach for HEART)

HEART Trust NSTA – Kingston Parish Office
09.2023 - Current

Treasury/Revenue Officer (AT3) (Acting)

Accountant General’s Department – Revenue & Expenditure Unit
06.2023 - 09.2023

Acting Disbursement Officer (AT3)

Accountant General’s Department – Revenue & Expenditure Unit
12.2019 - 06.2023

Records Officer (PIDG/RIM 2)

Accountant General’s Department - Records Vault & Management Unit
09.2018 - 04.2019

Engagement Specialist

STARTEK Inc.
09.2017 - 03.2018

Intern/ Trainee

National Commercial Bank – Collections Unit
06.2016 - 09.2018

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