Toshna-gaye Anderson
Kingston,Jamaica
Summary
Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities.
Overview
8
8
years of professional experience
1999
1999
years of post-secondary education
Work History
Housekeeper
Rok hotel
Kingston , Jamaica
02.2022 - Current
- Cleaned guest rooms and common areas to maintain hotel standards.
- Replenished supplies and amenities in guest rooms daily.
- Organized linens and laundry for efficient workflow.
- Followed safety protocols while using cleaning equipment and chemicals.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Reported maintenance issues to ensure guest comfort.
Housekeeper
Holiday Inn Express hotel
Virginia United States, USA
06.2023 - 10.2023
- Maintained cleanliness of guest rooms and common areas daily.
- Managed laundry services, ensuring timely and efficient processing of linens.
- Organized cleaning supplies and equipment for optimal workflow efficiency.
- Cleaned building floors by sweeping, mopping and scrubbing.
Housekeeper
Courtyard by Marriott hotel
Kingston , Jamaica
04.2017 - 07.2021
- Reported maintenance issues promptly to ensure guest satisfaction.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained cleanliness in public areas, ensuring a welcoming environment.
- Managed laundry services, including washing, drying, and folding linens.
Education
Heart Trust NSTA
Kingston , Jamaica 01.2017 - 09.2019
Clan Carthy High School
Kingston , Jamaica Skills
- Customer service skills
- Cleaning and maintenance
- Customer focus
- Laundry management
- Time management
- Adaptability
- Problem solving
- Flexibility
- Critical Thinking
- Detail oriented
- strong organizational
Timeline
Housekeeper
Holiday Inn Express hotel
06.2023 - 10.2023
Housekeeper
Rok hotel
02.2022 - Current
Housekeeper
Courtyard by Marriott hotel
04.2017 - 07.2021
Heart Trust NSTA
01.2017 - 09.2019
Clan Carthy High School