Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toshna-gaye Anderson

Kingston,Jamaica

Summary

Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities.

Overview

8
8
years of professional experience
1999
1999
years of post-secondary education

Work History

Housekeeper

Rok hotel
Kingston , Jamaica
02.2022 - Current
  • Cleaned guest rooms and common areas to maintain hotel standards.
  • Replenished supplies and amenities in guest rooms daily.
  • Organized linens and laundry for efficient workflow.
  • Followed safety protocols while using cleaning equipment and chemicals.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Reported maintenance issues to ensure guest comfort.

Housekeeper

Holiday Inn Express hotel
Virginia United States, USA
06.2023 - 10.2023
  • Maintained cleanliness of guest rooms and common areas daily.
  • Managed laundry services, ensuring timely and efficient processing of linens.
  • Organized cleaning supplies and equipment for optimal workflow efficiency.
  • Cleaned building floors by sweeping, mopping and scrubbing.

Housekeeper

Courtyard by Marriott hotel
Kingston , Jamaica
04.2017 - 07.2021

  • Reported maintenance issues promptly to ensure guest satisfaction.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Maintained cleanliness in public areas, ensuring a welcoming environment.
  • Managed laundry services, including washing, drying, and folding linens.

Education

Heart Trust NSTA
Kingston , Jamaica
01.2017 - 09.2019

Clan Carthy High School
Kingston , Jamaica

Skills

  • Customer service skills
  • Cleaning and maintenance
  • Customer focus
  • Laundry management
  • Time management
  • Adaptability
  • Problem solving
  • Flexibility
  • Critical Thinking
  • Detail oriented
  • strong organizational

Timeline

Housekeeper

Holiday Inn Express hotel
06.2023 - 10.2023

Housekeeper

Rok hotel
02.2022 - Current

Housekeeper

Courtyard by Marriott hotel
04.2017 - 07.2021

Heart Trust NSTA
01.2017 - 09.2019

Clan Carthy High School
Toshna-gaye Anderson