Tori-Ann Silgado Cueto
Priory,St. Ann
Summary
Accomplished professional with expertise in sales analysis and customer relationship management, honed at Ocean Coral Spring Hotel. Proven track record in driving operational efficiency and enhancing team collaboration. Adept at leveraging Microsoft Office suite to generate insightful reports, achieving a 20% increase in process efficiency. Skilled in problem-solving and effective communication.
Overview
15
15
years of professional experience
Work History
Sales Administrator
Ocean Coral Spring Hotel
01.2022 - Current
- Maintained accurate records of customer interactions and transactions using CRM software.
- Processed billing, invoicing, and payments in compliance with company policies.
- Generated weekly sales performance reports, analyzing trends for improvement opportunities.
- Coordinated promotional campaigns and sales activities to enhance hotel services.
- Provided client assistance with inquiries regarding hotel amenities and services.
- Collaborated with team members to optimize administrative processes.
- Tracked and reconciled monthly expenses and credit card statements efficiently.
- Supported sales team by preparing reports and organizing customer data.
Medical sales assistant
Divinity Global
01.2021 - 12.2021
- Managed inventory levels and restocked shelves to ensure product availability.
- Collaborated with team members to maintain cleanliness and organization of the store.
- Utilized point-of-sale systems for efficient transaction processing.
- Educated customers on promotions and product features to enhance shopping experience.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Supported merchandising by arranging displays attractively to boost sales.
- Performed cashier duties, including scanning items and processing payments accurately.
- Completed daily sales reports to track performance metrics.
Operations Manager
Family Private Cooperation
01.2020 - 12.2021
- Directed daily operations, ensuring compliance with company policies and achieving profitability goals.
- Implemented process improvements to boost operational efficiency across departments.
- Managed team schedules and delegated tasks to optimize workflow and productivity.
- Trained new staff on operational procedures and safety protocols to enhance performance.
- Resolved conflicts and facilitated discussions to strengthen team collaboration.
- Reviewed operational reports to identify opportunities for process enhancement.
- Supervised employees' day-to-day activities, maintaining quality standards and maximizing efficiency.
- Handled customer complaints promptly, ensuring high levels of satisfaction.
Team Lead
Proactive Strategy Solutions
01.2019 - 12.2020
- Led development of strategic initiatives for client projects, driving project success.
- Facilitated inter-departmental communication to enhance collaboration and efficiency.
- Managed project timelines and resources, ensuring timely delivery of objectives.
- Mentored junior staff, fostering skill enhancement and project comprehension.
- Analyzed market trends, informing strategic decision-making processes effectively.
- Organized workshops promoting team development and knowledge sharing among staff.
- Coordinated cross-functional meetings to align objectives and strategies seamlessly.
- Implemented process improvements, boosting operational efficiency across all projects.
Accounting Clerk/ Professional Administrator to the Financial Controller
Sandals Ochi Beach Resort
01.2015 - 12.2018
- Processed invoices and payments for resort services and supplier transactions efficiently.
- Maintained accurate financial records using accounting software to ensure data integrity.
- Assisted in monthly financial report preparation, including reconciliations and journal entries.
- Collaborated with team members to resolve accounting discrepancies effectively.
- Ensured compliance with financial policies and procedures throughout resort operations.
- Trained new staff on accounting processes and software to enhance team competency.
- Supported audits by providing necessary documentation and reports promptly.
- Reviewed banking activity to identify irregularities and unauthorized transactions.
Telecommunications/IT Recruiter Part time
Thebes Group
01.2013 - 12.2015
- Developed and implemented recruitment strategies to attract qualified IT professionals.
- Maintained current knowledge of industry trends to enhance recruitment practices.
- Collaborated with hiring managers to define role requirements and ideal candidate profiles.
- Conducted thorough screening of resumes and applications for relevant experience.
- Utilized applicant tracking systems to manage candidate pipelines efficiently.
- Created compelling job advertisements and detailed job descriptions.
- Fostered strong relationships with candidates to align skills with organizational needs.
- Guided new hires through onboarding, company policies, and interview processes.
Sales Representative Temp Staff
Courts Jamaica Limited
Ocho Rios, Jamaica
01.2011 - 12.2013
- Engaged customers through product knowledge and prompt inquiry resolution.
- Delivered exceptional customer service to elevate shopping experience.
- Assisted in inventory management and stock replenishment processes.
- Collaborated with team members to meet sales targets and boost performance.
- Demonstrated products effectively, highlighting features and benefits.
- Maintained store cleanliness and presentation to attract customers.
- Cultivated key customer relationships to drive sales growth.
- Generated new sales leads via cold calling and networking activities.
Education
High School Diploma -
St. Hildas Diocesan High
St Ann01.2010
High School Diploma -
Excelsior High
Kingston01.2007
Marlie Mount Primary
Old Harbour01.2004
Skills
- Microsoft Office suite proficiency
- Customer relationship management
- Sales analysis and reporting
- Promotional campaign management
- Billing and invoicing processes
- Inventory control
- Team collaboration and support
- Conflict resolution strategies
- Effective communication skills
- Problem-solving techniques
- Time management expertise
- Data analysis and interpretation
- Mentoring and coaching staff
- Attention to detail
- Report generation and documentation
- Analytical thinking skills
- Multitasking abilities
- Customer engagement strategies
- QuickBooks proficiency
- Oracle database management
Work Achievements
- Courts Jamaica Limited, Supa Shield award in Customer Service and Sales
- Sandals Ochi Beach Resort, General Manager’s award, Diamond Talent Guest Feedback
References
- Mrs Angella Hylton -Clarke, Regional Training Officer for Courts Unicomer, 876-872-3252
- Dr. Clinton G. Russell, Medical Doctor, 876-841-3200
Microsoft Skills
- QuickBooks
- GLWAND
- Oracle
- Excel
- PowerPoint
- Office
- Outlook
- Teams
- G-Suite
Personal Information
- Age: 32
- Date of Birth: 03/23/93
- Gender: Female
Languages
Spanish
Intermediate (B1)
B1
Timeline
Sales Administrator
Ocean Coral Spring Hotel
01.2022 - Current
Medical sales assistant
Divinity Global
01.2021 - 12.2021
Operations Manager
Family Private Cooperation
01.2020 - 12.2021
Team Lead
Proactive Strategy Solutions
01.2019 - 12.2020
Accounting Clerk/ Professional Administrator to the Financial Controller
Sandals Ochi Beach Resort
01.2015 - 12.2018
Telecommunications/IT Recruiter Part time
Thebes Group
01.2013 - 12.2015
Sales Representative Temp Staff
Courts Jamaica Limited
01.2011 - 12.2013
High School Diploma -
St. Hildas Diocesan High
High School Diploma -
Excelsior High
Marlie Mount Primary