TORI-AMBER MITCHELL
St. Andrew
Summary
Adaptable Personal Assistant offers database management and business communications expertise paired with outstanding communication and time management skills. Tech-savvy individual well-versed in job-related software and staff coordination. Recognized for displaying consistent professionalism and quickly learning procedures and methods.
Overview
9
9
years of professional experience
Work History
Senior Service Associate
Sutherland
Kingston
10.2024 - 04.2025
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Worked closely with managers to ensure smooth functioning of business operations.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Greeted customers in a friendly and professional manner.
Administrative Assistant
Dynamic Events Services
03.2024 - 04.2024
- Conduct online research
- Compiled and analyzed raw data to create detailed reports.
- Communicated client updates through email.
- Coordinated communication channels between clients and their customers.
- Facilitated communication with vendors, exhibitors, and industry professionals.
Brand Advocate
Sagility Healthcare
08.2022 - 08.2023
- Made payments on behalf of Medicare members for insurance
- Assisted members in locating and contacting health care providers
- Mailed dental requested documents to members all over the US
- Illustrated dental claims to elderly members
Customer Experience Specialist
Conduent
08.2021 - 11.2021
- Second in charge to supervisor
- Assisted in training and production of new team members
- Created bookings for international flights for customers
- Assisted customers with gaining covid 19 information for various countries
Customer Service Agent
RJR Gleaner Company (Media) Ltd
02.2019 - 11.2019
- Assisting and supporting customers with queries
- Facilitating the placement of advertisements
- Pagination of classified advertisements
- Sort and batch documents for storage
Clerical Officer - Summer Employment
Egov Jamaica Limited
06.2017 - 08.2017
- Scanning personnel documents to MyHR Plus platform
- Sort and batch document for personal files
- Collate and file sorted documents in specified order
- Reorganize and file personnel documents in the specified order
- Assisting in organizing a company event
Clerical Officer - Temporary Employment
MyHR Plus Project
08.2016 - 11.2016
- Assisting with creating an electronic database for MyHR Plus platform
- Scanning and personnel documents to MyHR Plus platform
- Update and maintain book records
- Mass photocopy for Staff members
- Binding documents
- Faxing documents
Education
Bachelor of Arts - Human Resources Management
UNIVERSITY OF THE COMMONWEALTH CARIBBEAN
Worthington 04-2026
High School Diploma -
IMMACULATE CONCEPTION HIGH SCHOOL
152c Constant Spring Road06-2015
Skills
- Collaborative team member
- Client relations management
- Document organization
- Spreadsheet design and management
- Database development
- Recordkeeping proficiency
- Inventory Management
- Effective communication
- CRM software
- System implementation
- Inbound and outbound calling
- Computer skills
- Customer data confidentiality
- Data entry
- Microsoft office
Volunteer Experience
- Assistant production manager for church youth group events
- Public Relations Officer for Science Club at Immaculate Conception High School
- Coordinated and executed visits to the Salvation Army orphanage
- G.S.A.T. Tutor for church program
- Teacher for children's church at Trench Town New Testament Church of God
Timeline
Senior Service Associate
Sutherland
10.2024 - 04.2025
Administrative Assistant
Dynamic Events Services
03.2024 - 04.2024
Brand Advocate
Sagility Healthcare
08.2022 - 08.2023
Customer Experience Specialist
Conduent
08.2021 - 11.2021
Customer Service Agent
RJR Gleaner Company (Media) Ltd
02.2019 - 11.2019
Clerical Officer - Summer Employment
Egov Jamaica Limited
06.2017 - 08.2017
Clerical Officer - Temporary Employment
MyHR Plus Project
08.2016 - 11.2016
Bachelor of Arts - Human Resources Management
UNIVERSITY OF THE COMMONWEALTH CARIBBEAN
High School Diploma -
IMMACULATE CONCEPTION HIGH SCHOOL
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